Category: Travel

Renting an EV for the first time

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During a recent work trip to Florida that required a rental car, the rental agency only had EVs available and because I didn’t want to sit around waiting for another vehicle, I took it. Overall it wasn’t a bad experience, but I can see why Hertz struggles with electric vehicles.

The EV I received was a Mercedes Benz EQB. I had zero issues with the quality of the car, it’s a Mercedes, it was nice, comfortable, and well appointed. These days I mostly care about CarPlay and this Mercedes checked that box for me.

When receiving the details from the rental agent I asked bluntly, “how much do I need to charge the vehicle before returning it?” to which he replied, “it needs to be at 70% of whatever its current charge level is”. When I started the car it was 40% charged, giving me a little under 100 miles of range. That’s unacceptable in my opinion. If I had needed to drive somewhere out of that range I would’ve had to immediately make my way to a charging station (more about that later) to charge before continuing my trip.

In addition, this particular rental company, Avis, had no notation of the charge of the vehicle on the rental slip. The fuel level simply showed 8/8, which with a 40% charge, was not true.

I had never driven a EV, so I took lap around the parking lot to get a feel for it before hitting the road. The single pedal driving setup was definitely a shift in thinking and by the end of the trip it felt a little better but I certainly wasn’t an expert. Once on the road the car felt very good and the acceleration was fantastic, making getting on the freeway and performing passing maneuvers super easy.

When I made it to the hotel I asked if they had a charging station but was disappointed to learn there was nothing on-premise and actually nothing that close so I started texting friends asking how they know where to charge their EVs when they’re on the road. The answer seemed to be PlugShare or ChargeHub, both of which I downloaded and started searching. I don’t know if it’s a data problem or a Florida problem but both apps seemed to be lacking a lot of useful information when it came to any type of charger besides Tesla.

As an aside, I also tried the car’s built-in charger app and it was subpar, suggesting charging stations that were much further away (maybe they were fast chargers).

I finally found a charger near the venue I would be attending my work event and drove over the next day to get a charge. Thankfully there was no other EV there as it was the only charger. The actual charging station experience leaves a lot to be desired. This particular charger was a Blink charging station and when I first got it all setup it seemed like it required a Blink membership to even use but after circumventing some of the prompts I was able to get it to charge. The charging process was by no means fast, I dropped the car off at 8am and it did not charge to 100% from ~45% until 3:30pm. It also wasn’t particularly cheap at $19.35 for 39.49 kWh of power or $.49/kWh.

The rental companies could do a better job with explaining charging as well, especially since vehicles can be configured to only charge to a certain point, such as 80%.

The return process was also very interesting. The attendant who checks the mileage and the fuel level in standard combustion vehicles couldn’t figure out how to do either of those things in the EV. I explained where the charge level was but I never saw him find the mileage on the car and when I checked my statement the car was notated to have fewer miles than when I left the rental lot.

Overall I didn’t have too much trouble with renting an EV but rental companies need to get better at how they communicate the process and should probably update their systems to accommodate EV specific information. It would probably help if the rental companies stuck with a handful of brands of EVs rather than buying whatever they can when they can. The charging experience is also less than stellar. Again, maybe it’s a Florida thing but the data on the chargers just seems to be bad. This could be another area where the rental companies work with the EV companies to customize the built-in mapping software to help renters find the charger they need when they need it. All in all I thought it was fun to be able to try out an EV and see what they’re like to drive. Given my travel driving habits, I don’t think I’d hesitate to rent another one.

Icelandic volcanic eruption

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From CNN:

The eruption began at around 10 p.m. local time, following an earthquake at around 9 p.m.

The meteorological office reported that the eruption is visible on webcams and appears to be located close to Hagafell, about 3 kilometers north of the town of Grindavík.

Of note, the Svartsengi geothermal power plant is very close to the eruption and is being run remotely right now.

If you are traveling to Europe in the near future keep an eye on your reservations in case this situation turns out to be like the 2010 eruptions of Eyjafjallajökull.

Delta drops Portland-Tokyo route

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In a letter to the US Department of Transportation on Thursday, September 21 Delta informed the agency that they will not be restarting their Tokyo service from Portland. The service, which previously operated to Tokyo-Narita was set to restart on October 23, 2023 but to Tokyo-Haneda. This restart was after attempts by Delta to get more flexibility in their Haneda operations from the DOT; They were asking to operate from different US gateways but were told by the DOT that such changes would not be granted.

Pursuant to Condition No. 3 of DOT Order 2023-2-15 (“Dormancy Order”), Delta hereby notifies the Department that it will not launch Portland (PDX) to Tokyo Haneda (HND) flights by the October 29, 2023 deadline specified in the Dormancy Order and, consequently, returns the daily PDX-HND slot pair allocated to Delta by Order 2019-8-6 to the Department.1 Delta plans to resume all other U.S.-Haneda flying by October 29, 2023, consistent with its prior awards.

Historically, Delta inherited a bunch of routes from Tokyo-Narita as part of their merger with Northwest Airlines in 2009. You can see the extent of their Asia/Oceania presence from Tokyo post-merger in this map. They basically had all of their US routes serving Tokyo itself and onward connections to other places in Asia.

gcmap.com of historic Delta routes out of Tokyo-Narita

As Tokyo-Haneda slot restrictions loosened up all of the major airlines looked to fly into the much more central airport, with the caveat that slots would be limited and intra-Asia or Oceania flying wouldn’t be feasible from Tokyo-Haneda. In 2019 Delta received approval to fly to Tokyo-Haneda from Portland, Seattle, Atlanta, Detroit, and Honolulu. This was the beginning of the end of the Portland service in my opinion. There is a decent amount of traffic between Portland and Tokyo but those flights relied on connections at Narita to really justify the 767-300 that Delta was operating. This was even predicted by Delta’s then-chief legal officer Ben Hirst in 2016 who stated:

It’s the loss of the connecting traffic that will kill the [Narita] flights,

Without those connecting flights the justification for some US flights to Tokyo just didn’t make financial sense anymore. Delta announced Portland-Seoul in September of 2021 in the middle of the pandemic. I even wrote about this when the Delta/Korean Air joint venture was announced in 2017. But the 2021 announcement seemed to signal Delta’s plans, they would serve the Asian destinations via connections in Seoul with their partner Korean Air and keep Portland-Tokyo-Haneda for the traffic going directly to Tokyo… Or so we thought.

This most recent letter to the DOT as well as the rumor that Delta will not start Portland-Seoul seems to hint that Delta might not have the planes for the routes they want to fly or that they don’t view the Portland market as strong enough or a mix of both. I tend to think that they don’t value the Portland market enough. Ever since British Airways started their Portland-London flight, Delta has not brought their flight on the same route back into service.

In 2021, Delta revealed in a Form 8-K filing that they would be retiring the entire fleet of 767-300s by 2025. At the time, Delta had 56 of the Boeing 767-300s but that number has significantly decreased as they have implemented their retirement plan. Essentially the only 767-300s operating now are to Hawaii, Europe, and Africa.

The news of Portland-Tokyo going away is disappointing and while Delta and the Port of Portland can claim that the demand just isn’t there, I think the reality is a bit more complicated. It’s clear that Delta was using the Portland slot as a form of leverage in hopes of getting their flight moved to a different airport.

My hope is that Alaska Airlines and the Port of Portland approach Japan Airlines to work out a deal for a flight, even if it only operates 3-4x/week. The Alaska membership in the Oneworld alliance with Japan Airlines should hold some weight and the port could show that there is still demand. This would serve connecting traffic within Asia as well as give travelers from Asia another connecting option along he west coast (not to mention the tourist traffic between Portland/Tokyo).

I am a terrible trip report writer

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In preparing to write this I came across this photo from 2017 of the amenities of a United Global First seat. The whole intention was to write a trip report, give my take on the experience, and create a little traffic on this blog. As you guessed, I never wrote that trip report. I got as far as uploading the photos and then had real work and real life get in the way. But on top of all of that, I don’t know that I am the best person to write trip reports.

I love aviation, flying, and all of the fun amenities that come with the airline experience but I am also someone who loves getting where I am going and being rested and ready to go when I get there. This typically means I may or may not eat the meal on a longhaul flight and usually spend a good chunk of the time sleeping. For example, on a recent British Airways flight in business class from Portland to London and onward to Lisbon I ate part of the dinner and slept right up until our final descent into London. I was only going to be in Europe for 5-6 days and was there for work, so being on the local time and not completely jet-lagged was priority number one.

Even on daytime flights my goal is to adjust to the destination time zone as painlessly as possible and this almost always involves some amount of sleep on the plane. On a recent Denver to Munich flight in business class I slept almost six out of the ten hours. I didn’t even eat the main meal, lunch, right after departure from Munich. Instead I put my seat down and went to bed in the hopes of jumpstarting my return to west coast time.

For me, most trip reports could be broken down into food and sleep and a few questions around those. Did I eat? Was it edible and filling? Did I sleep? Was it restful and comfortable? If the answers to most of those questions is “yes” then the whole trip report could be summarized with “It was fine”.

Most trip reports seem to focus on squeezing the maximum amount of “value” or perks out of a trip where my view of value is whether or not I was able to hit the ground running for work or was I able to return home rested and ready to spend time with family after a long or stressful work trip. I don’t think either view is necessarily wrong but I do believe my experience is very different and also not very compelling to read.

Let’s go back to that trip from 2017. Here is the main course served on that flight. It was fine. Nothing earthshattering or amazing. It was run of the mill airplane food. 
Yeah, it was better than economy but definitely wasn’t at restaurant quality. And to be honest, most airplane food is never going to be restaurant quality. Sure you might get a really nice champagne, wine or even caviar but overall most airplane food is just that.

I don’t know, maybe you all want to read about what work travel is really like. Feel free to let me know. In the meantime, there are a number of bloggers writing really in-depth trip reports. On top of that, there are vloggers creating some great trip reports on YouTube.

Let me know what you think, do I write the boring work travel reports?

Leaving Lyft

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Foggy Morrison Bridge in Portland

When Uber first entered the ridesharing market I was working in New York City and my coworkers used a rather expensive car service that we would call a day before our trip and arrange an airport dropoff. The rates to and from the airport were flat so regardless of traffic we paid a single fare and could tip if we so desired. The cars were nice and the drivers were friendly. Uber showed up at a time when different coworkers were having to go to different parts of the city and it was not longer possible to always ride together. We could arrange a car shortly before needing to leave and would usually end up in a black town car, just as if we were utilizing the black car service directly.

Over the years Lyft came on the scene and I preferred them mostly because they were a little more affordable when compared with Uber and I could schedule a pick-up in advance. There were some cases where Uber was the only option, particularly in parts of Europe, and I would use them when needed. Around 2018-2019 airports started having to change their pick-up policies because they were inundated with ridesharing cars clogging up the normal lines. A lot of airports moved pick-up areas to parking garages and in 2019, LAX launched LAX-it, where travelers needing a rideshare or a cab would take a shuttle to an offsite location to get their ride. All of this was done to try and reduce traffic around terminals but it had the knock-on effect of making rideshare pick up from airports less convenient.

During my last five or six trips to and from the airport here in Portland I have noticed that Lyft has been less reliable, more delayed, and more expensive. I’ve had a couple of instances where I scheduled a pick up from my house at a certain time only to have the driver changed multiple times by the Lyft algorithm and eventually show up 15 minutes late. When getting picked up from PDX I can request a ride while getting off the plane, walk to the pick-up area, and still wait 10-15 minutes for my ride to show up. Sure it’s a still a bit cheaper than Uber and probably $10 cheaper than a cab, but those 10-15 minute delays add up and after a long flight, I just want to get home. Sometimes even the cheapest Lyft is ridiculously priced. A recent trip from the San Diego airport to my hotel was $54 for a 4-mile ride in light traffic.

I don’t know if the PDX pick up issues are due to a lack of drivers or if it’s because of the newish configuration of the return to airport lane. For the latter drivers now have to make a long loop to get back to the airport and it involves waiting at a light. For the former, all I have is anecdotal evidence but it does feel like there are fewer drivers at the airport. Top this off with travel being back near 2019 levels and ridesharing just isn’t what it used to be.

So, where I can, I am giving up ridesharing. When going to PDX or returning home from PDX I am going to arrange for a car service. Supporting a local business that pays their employees like employees and picks me up on-time is more important than saving a couple of bucks. Remotely I will try to take cabs as much as I can but I know that there will be times when a Lyft or Uber makes more sense. What about you, have your experiences with ridesharing services been as bad as mine? Are you wanting to switch to something else? Why or why not?

Time for a new suitcase?

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My Rimowa suitcase, basically an older version of the Essential Cabin model, experienced a bit of an issue during my return from London and the seam around part of the zipper gave out. I have taken it to a repair shop but they seemed pessimistic about being able to fully repair the break. The Rimowa had a good 11-year run. As such, I have started the search for a replacement.

I tend to prefer the clamshell style suitcases where when opened, there are two sides where items can be stored and not just a lid opening into a single storage area. My preference comes from having the ability to separate my clothes out so if I have a long connection somewhere (like Singapore on a recent San Francisco-Singapore-Bangalore trip) I can have items readily available rather than digging through the entire suitcase. I do like Rimowa and with their recent change to include a lifetime guarantee for all suitcases purchased after July 25, 2022, they are an even more compelling option. However, I am open to suggestions; So here’s a quick list of things I am looking for:

  1. Four-wheel spinner. It’s nice to have a suitcase I can walk beside or manipulate in tight spaces.
  2. Nice wheels. High quality wheels that are smooth and don’t need to be replaced often.
  3. Clamshell design, for reasons stated earlier.
  4. Quality. I know there are cheap suitcases out there, but I’d rather have one for a long time.
  5. I lean toward hard-sided suitcases, but I’m open to soft-sided as well.

So, what recommendations do you have? Anything I should definitely avoid?

Bluetooth Audio on Planes is Real and it’s Spectacular

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I recently flew on a couple of United’s newer planes in the domestic fleet, a 737 MAX 8 and a MAX 9. The MAX 8, tail number N27267, was delivered to United in August and it still had that new plane smell. It also had United’s new inflight entertainment system, including Bluetooth audio for passengers to use to listen to the movies or television that were watching on their screen. I decided to give it a shot and was pleasantly surprised at how well it worked.

Bluetooth Audio Setup

You simply flip the switch for Bluetooth audio and put your device in pairing mode. A few seconds later it is connected and you’re listening wirelessly. For me, the biggest annoyance was that with my Apple Airpods Pro 2 had to be manually set to pair by holding the rear button, essentially wiping out the pairing information with my phone. I am not sure if this is my error or a flaw in how the Airpods pair but it was a small inconvenience.

The audio quality while enjoyable was not high quality. It actually didn’t sound any better than simply plugging wired headphones in. There was a slight static in the background and for scenes with music, it was definitely missing some bass. Part of me thinks this is a result of how the content on these systems is stored, likely highly compressed to save space. It could also be simply an interference issue. With Bluetooth being at every seat, that’s a lot of potential radio interference very close to you. Again, this wasn’t a huge downside for me. Being able to use hardware I already use everyday means I can carry less and it just worked. I’m really glad I got the chance to try it out!

One interesting quirk is that they can’t pipe PA announcements over Bluetooth and specifically ask you to remove the headphones when an announcement comes on.

Have you had a chance to try Bluetooth on United or another carrier? What was your experience like?

More stories of TSA craziness

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Another crazy story about the TSA from The Verge:

Soon, Cooper was joined at her station by a supervisor, followed by an assortment of EMTs and airport police officers. The passenger was dead. She and her family had arrived several hours prior, per the airport’s guidance for international flights, but she died sometime after check-in. Since they had her boarding pass in hand, the distraught family figured that they would still try to get her on the flight. Better that than leave her in a foreign country’s medical system, they figured.

The family might not have known it, but they had run into one of air travel’s many gray areas. Without a formal death certificate, the passenger could not be considered legally dead. And US law obligates airlines to accommodate their ticketed and checked-in passengers, even if they have “a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities.” In short: she could still fly. But not before her body got checked for contraband, weapons, or explosives. And since the TSA’s body scanners can only be used on people who can stand up, the corpse would have to be manually patted down.

“We’re just following TSA protocol,” Cooper explained.

You may remember, I posted about another Verge story on the TSA a while back. This most recent story is just a continuation on some of the wild stuff that happens at airport security in the United States.

In this most recent story I can’t decide what is crazier, that a family tried to take a dead relative on a flight (without actually alerting anyone she was dead) or that the TSA was completely fine just patting them down and letting them through the checkpoint. And the article goes on to point out how little TSA agents make, even after many years of service, so you end up with burned out workers who leave and you churn through a new batch. It is as though the TSA does not want it to be a career nor do they want to make the experience any better for passengers or for their employees.

Two Classes of Travelers

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Fascinating write-up about the TSA, PreCheck, and CLEAR by Nilay Patel for The Verge:

This year is the 20th anniversary of the Department of Homeland Security and the TSA, and I think it’s safe to say that nobody enjoys waiting in the airport security line. And in the post-9/11 world, things like PreCheck are the great innovation of the department.

At least according to Dan McCoy, who is the TSA’s chief innovation officer, who told me that PreCheck is “a hallmark government innovation program.”

And the thought that I think sits in the back of the mind for most travelers:

But what do programs like PreCheck and the larger surveillance apparatus that theoretically keep us safe mean for the choices we make? What do we give up to get into the shorter security line, and how comfortable should we be about that?

In response to a question about security versus privacy:

This is definitely a hard one to answer from my part. From the innovation perspective, there is intelligence and analysis in the backend that is doing a lot of this work. We have partnerships with the FBI for those background investigations that you are talking about. If you ask an end user to design the best app, they want it to look slick and be frictionless as far as mobility and application development. That is only until you probe them with, “Well, do you want your data to be secure? Do you want to know that you are not being tracked?” I think that is what I equate the TSA process to. Most of my life, TSA has been the way that we go through the airport.

The interview continues on to talk about face recognition and how CLEAR keeps a database of faces but the TSA has taken a different approach, which is Real ID and the verification of a face matching the ID. If you read the full transcript, which is embedded in the above linked article, McCoy mentions that the TSA understands machine recognition of facial data is getting better but it is not at a point where they feel comfortable rolling it out en masse.

Dan McCoy does dance around a few questions, in particular the one around there being only a single attempt to bring a plane down with a shoe bomb but non-PreCheck travelers still have to take their shoes off at security. He gives some pure marketing speak in response to the question and doesn’t give a solid reply as to why the shoe rule is still in place.

My feelings on PreCheck and the rest of the traveling public is that we really should be working to move travel to PreCheck for the majority of passengers and extra security when needed. This is especially true now that travel has picked back up while security remains relatively understaffed. Unfortunately I feel that we’ve crossed an invisible line in the sand and security will never go back to anything like it was pre-9/11. The TSA should really be looking at a future where they can vet passengers quickly and correctly while at the same time insuring that the entire experience isn’t a mess.

Airlines are struggling

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From CrankyFlier:

I’ve tried to think of the best way put this into context, so let me put it this way. Across these 9 airlines, 3.1% of flights have been canceled from June 1 – 27. If we look at June 2019, the rate was 2.02%. That doesn’t sound like a lot, so let’s make it more tangible.

These nine airlines canceled 18,508 flights in the first 27 days of June. If they had “only” canceled 2.02% of flights as they did in June 2019, then 13,120 flights would have been canceled. In other words, the airlines have canceled more than 40 percent more flights this June simply because they couldn’t run an operation as well as they did in June 2019. And “well” was already a misnomer back then.

Not good enough? Ok. Assume each canceled flight averaged 100 people on board, probably a conservative number. That means that for the first three weeks of June, more than half a million more people were on canceled flights this year than if they had performed at 2019 levels.

Basically, if you’re traveling this summer, be prepared for delays, cancellations, and an overall headache. Also, have a backup plan.