Category: Aviation

United’s Latest App Update is a Visual Flop

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The United iPhone (and Android) app, in my opinion, has been one of the better airline apps on the market. For one, it historically has been a native application, not a web view like Delta or Alaska’s apps, making it faster to respond and return information. The United app has also been a really good case study in information design and presentation; It is extremely easy to find what you’re looking for, from flight status information to searching for new flights to looking for your account details.

Over the last few years United has started straying from the design philosophies that really set their app apart. They have started using web views in certain areas of the application and have complicated what were once simple views. However, all of those were changes that didn’t reduce a user’s ability to use the app.

But today they released a new version and it is a bit of a mess. Most of the changes are cosmetic but the impact really hits some of what made the application usable.

Take for example these two screenshots:

The first screenshot is the new version of the app while the second screenshot is the previous version. They both show the same screen, the flight status information (granted, for different days for the same flight number). The amount of wasted space in the screenshot on the left is really frustrating. The user is forced to scroll the page to see further details, when that information could be displayed in the available space.

They have also made some font and color choices that I find questionable. The overall font on the app has changed and has become smaller and harder to read.

 

This is the flight status search results screen. Again, the new app is on the left, the old one on the right. I can see that they were trying to establish some form of application flow by moving the arrow to select the flight to the right but they have again used this new font at a smaller size and it is extremely hard to read. It almost feels like the kerning is off on the text.

 

Lastly is their choice of this blue. I know it’s part of their new branding but it is really, really hard on the eyes and it is everywhere. Mixed with the new font there are some places in the app where I have to look away to let my eyes focus. And can we talk about the pointless whitespace? Even in the old app there was too much, but they added more.

Part of me wonders if this is some new template with a new font family that someone in the United design department liked and just ran with it or if they actually did any user testing of the new user interface at all.

These flight results have the new bright blue everywhere. Paired with the new font, it just isn’t great to look at. When looking at a phone screen you have to strain your eyes because of the way the font is smaller and the bright blue clashes with the white background.

I really hope United reconsiders these changes. The font could probably stay if the kerning is adjusted and the overall size is increased. I think that’s actually my biggest complaint is that it was a larger font that has seen a size decrease with the new font. The native app font size should be adequate for most users to read easily without having to zoom in via the iPhone’s accessibility features.

United has long touted their app as the industry leader for helping travelers navigate their trip and book new trips but this latest update really hinders usability and ease of use.

What is happening with United reward prices?

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From Live and Let’s Fly:

As flagged by Chazza in a comment on Live And Let’s Fly, Lufthansa redemption rates have risen from 121K to 154K one-way between the USA and Europe. Even more alarmingly, ANA redemption rates have risen from 121K to 242K one-way between the US and Japan, a devaluation of 100%. The change was effective April 24, 2024.

While initial searches Seats.Aero suggested some differences in pricing, it is now clear that all prices have risen for both transpacific and transatlantic first class awards.

The whole post is worth a read but the gist is that it seems United has made some award price changes, in some cases a 100% increase in the number of miles needed for a long haul first class award. There have also been other reports of coach award prices on partners going up as well. In addition to this, the above linked post mentions there are dates with the lower prices still available and that’s what I have been seeing as well. This leads me to think that this is actually dynamic pricing being tweaked or fully implemented for partners.

I don’t love these higher numbers but with the peddling of credit cards around every corner and every “influencer” sharing how they got a crazy expensive vacation on points these higher prices were bound to happen. If you are a frequent traveler and look for rewards you may have noticed that it’s harder to find premium space, specifically business class, on a lot of long haul routes. With so many credit cards being marketed to people and the number of points in people’s accounts going up, the airlines are sort of forced to raise reward prices to try and remove those new outstanding miles from their liability sheet.

This is as good of a time as any to remind you, spend the miles when you have them, they are not accruing interest nor are they gaining value.

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Icelandic volcanic eruption

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From CNN:

The eruption began at around 10 p.m. local time, following an earthquake at around 9 p.m.

The meteorological office reported that the eruption is visible on webcams and appears to be located close to Hagafell, about 3 kilometers north of the town of Grindavík.

Of note, the Svartsengi geothermal power plant is very close to the eruption and is being run remotely right now.

If you are traveling to Europe in the near future keep an eye on your reservations in case this situation turns out to be like the 2010 eruptions of Eyjafjallajökull.

Delta drops Portland-Tokyo route

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In a letter to the US Department of Transportation on Thursday, September 21 Delta informed the agency that they will not be restarting their Tokyo service from Portland. The service, which previously operated to Tokyo-Narita was set to restart on October 23, 2023 but to Tokyo-Haneda. This restart was after attempts by Delta to get more flexibility in their Haneda operations from the DOT; They were asking to operate from different US gateways but were told by the DOT that such changes would not be granted.

Pursuant to Condition No. 3 of DOT Order 2023-2-15 (“Dormancy Order”), Delta hereby notifies the Department that it will not launch Portland (PDX) to Tokyo Haneda (HND) flights by the October 29, 2023 deadline specified in the Dormancy Order and, consequently, returns the daily PDX-HND slot pair allocated to Delta by Order 2019-8-6 to the Department.1 Delta plans to resume all other U.S.-Haneda flying by October 29, 2023, consistent with its prior awards.

Historically, Delta inherited a bunch of routes from Tokyo-Narita as part of their merger with Northwest Airlines in 2009. You can see the extent of their Asia/Oceania presence from Tokyo post-merger in this map. They basically had all of their US routes serving Tokyo itself and onward connections to other places in Asia.

gcmap.com of historic Delta routes out of Tokyo-Narita

As Tokyo-Haneda slot restrictions loosened up all of the major airlines looked to fly into the much more central airport, with the caveat that slots would be limited and intra-Asia or Oceania flying wouldn’t be feasible from Tokyo-Haneda. In 2019 Delta received approval to fly to Tokyo-Haneda from Portland, Seattle, Atlanta, Detroit, and Honolulu. This was the beginning of the end of the Portland service in my opinion. There is a decent amount of traffic between Portland and Tokyo but those flights relied on connections at Narita to really justify the 767-300 that Delta was operating. This was even predicted by Delta’s then-chief legal officer Ben Hirst in 2016 who stated:

It’s the loss of the connecting traffic that will kill the [Narita] flights,

Without those connecting flights the justification for some US flights to Tokyo just didn’t make financial sense anymore. Delta announced Portland-Seoul in September of 2021 in the middle of the pandemic. I even wrote about this when the Delta/Korean Air joint venture was announced in 2017. But the 2021 announcement seemed to signal Delta’s plans, they would serve the Asian destinations via connections in Seoul with their partner Korean Air and keep Portland-Tokyo-Haneda for the traffic going directly to Tokyo… Or so we thought.

This most recent letter to the DOT as well as the rumor that Delta will not start Portland-Seoul seems to hint that Delta might not have the planes for the routes they want to fly or that they don’t view the Portland market as strong enough or a mix of both. I tend to think that they don’t value the Portland market enough. Ever since British Airways started their Portland-London flight, Delta has not brought their flight on the same route back into service.

In 2021, Delta revealed in a Form 8-K filing that they would be retiring the entire fleet of 767-300s by 2025. At the time, Delta had 56 of the Boeing 767-300s but that number has significantly decreased as they have implemented their retirement plan. Essentially the only 767-300s operating now are to Hawaii, Europe, and Africa.

The news of Portland-Tokyo going away is disappointing and while Delta and the Port of Portland can claim that the demand just isn’t there, I think the reality is a bit more complicated. It’s clear that Delta was using the Portland slot as a form of leverage in hopes of getting their flight moved to a different airport.

My hope is that Alaska Airlines and the Port of Portland approach Japan Airlines to work out a deal for a flight, even if it only operates 3-4x/week. The Alaska membership in the Oneworld alliance with Japan Airlines should hold some weight and the port could show that there is still demand. This would serve connecting traffic within Asia as well as give travelers from Asia another connecting option along he west coast (not to mention the tourist traffic between Portland/Tokyo).

5,000 pilots hiding major health issues?

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From The Washington Post —

Federal authorities have been investigating nearly 5,000 pilots suspected of falsifying their medical records to conceal that they were receiving benefits for mental health disorders and other serious conditions that could make them unfit to fly, documents and interviews show.

The pilots under scrutiny are military veterans who told the Federal Aviation Administration that they are healthy enough to fly, yet failed to report — as required by law — that they were also collecting veterans benefits for disabilities that could bar them from the cockpit.

It is hard to figure out what the stats actually show. Not all of the 5,000 pilots are commercial pilots, they are simply pilots who hold a pilot’s license. It could be as simple as pilots exploiting holes in the Veterans Affairs system to receive benefits when they are not actually eligible. In any case, government bureaucracies are pretty good at matching up paperwork eventually and it seems like that’s exactly what has happened.

I am a terrible trip report writer

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In preparing to write this I came across this photo from 2017 of the amenities of a United Global First seat. The whole intention was to write a trip report, give my take on the experience, and create a little traffic on this blog. As you guessed, I never wrote that trip report. I got as far as uploading the photos and then had real work and real life get in the way. But on top of all of that, I don’t know that I am the best person to write trip reports.

I love aviation, flying, and all of the fun amenities that come with the airline experience but I am also someone who loves getting where I am going and being rested and ready to go when I get there. This typically means I may or may not eat the meal on a longhaul flight and usually spend a good chunk of the time sleeping. For example, on a recent British Airways flight in business class from Portland to London and onward to Lisbon I ate part of the dinner and slept right up until our final descent into London. I was only going to be in Europe for 5-6 days and was there for work, so being on the local time and not completely jet-lagged was priority number one.

Even on daytime flights my goal is to adjust to the destination time zone as painlessly as possible and this almost always involves some amount of sleep on the plane. On a recent Denver to Munich flight in business class I slept almost six out of the ten hours. I didn’t even eat the main meal, lunch, right after departure from Munich. Instead I put my seat down and went to bed in the hopes of jumpstarting my return to west coast time.

For me, most trip reports could be broken down into food and sleep and a few questions around those. Did I eat? Was it edible and filling? Did I sleep? Was it restful and comfortable? If the answers to most of those questions is “yes” then the whole trip report could be summarized with “It was fine”.

Most trip reports seem to focus on squeezing the maximum amount of “value” or perks out of a trip where my view of value is whether or not I was able to hit the ground running for work or was I able to return home rested and ready to spend time with family after a long or stressful work trip. I don’t think either view is necessarily wrong but I do believe my experience is very different and also not very compelling to read.

Let’s go back to that trip from 2017. Here is the main course served on that flight. It was fine. Nothing earthshattering or amazing. It was run of the mill airplane food. 
Yeah, it was better than economy but definitely wasn’t at restaurant quality. And to be honest, most airplane food is never going to be restaurant quality. Sure you might get a really nice champagne, wine or even caviar but overall most airplane food is just that.

I don’t know, maybe you all want to read about what work travel is really like. Feel free to let me know. In the meantime, there are a number of bloggers writing really in-depth trip reports. On top of that, there are vloggers creating some great trip reports on YouTube.

Let me know what you think, do I write the boring work travel reports?

Bluetooth Audio on Planes is Real and it’s Spectacular

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I recently flew on a couple of United’s newer planes in the domestic fleet, a 737 MAX 8 and a MAX 9. The MAX 8, tail number N27267, was delivered to United in August and it still had that new plane smell. It also had United’s new inflight entertainment system, including Bluetooth audio for passengers to use to listen to the movies or television that were watching on their screen. I decided to give it a shot and was pleasantly surprised at how well it worked.

Bluetooth Audio Setup

You simply flip the switch for Bluetooth audio and put your device in pairing mode. A few seconds later it is connected and you’re listening wirelessly. For me, the biggest annoyance was that with my Apple Airpods Pro 2 had to be manually set to pair by holding the rear button, essentially wiping out the pairing information with my phone. I am not sure if this is my error or a flaw in how the Airpods pair but it was a small inconvenience.

The audio quality while enjoyable was not high quality. It actually didn’t sound any better than simply plugging wired headphones in. There was a slight static in the background and for scenes with music, it was definitely missing some bass. Part of me thinks this is a result of how the content on these systems is stored, likely highly compressed to save space. It could also be simply an interference issue. With Bluetooth being at every seat, that’s a lot of potential radio interference very close to you. Again, this wasn’t a huge downside for me. Being able to use hardware I already use everyday means I can carry less and it just worked. I’m really glad I got the chance to try it out!

One interesting quirk is that they can’t pipe PA announcements over Bluetooth and specifically ask you to remove the headphones when an announcement comes on.

Have you had a chance to try Bluetooth on United or another carrier? What was your experience like?

United Airlines to suspend service to JFK

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David Shepardson reporting for Reuters:

United Airlines said on Friday it will suspend service in late October to New York’s John F. Kennedy Airport (JFK).

Earlier this month, United had threatened to take the action if the Federal Aviation Administration (FAA) did not grant the air carrier additional flights.

United has been flying just twice daily to San Francisco and Los Angeles from JFK, the busiest New York-area airport, after resuming service in 2021.

United has not been running a large operation at JFK. In fact, they downsized the aircraft flying the route originally, a heavy business class 767-300ER to a 757-200 with just 16 business class seats. This strikes me as a ploy to try and get the FAA to the negotiating table to expand the number of slots at JFK, something I doubt the agency has any desire to do.

PDX Carpet Making a Comeback

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As part of the Portland International Airport modernization and expansion it has been announced that the old carpet will be making a return. From PDX Next:

Truth be told, we love it, too. More than a few of us have the shoe selfies to prove it. We can spot the carpet’s distinctive pattern from across the room, whether it’s on your socks, your keychain, or your T-shirt.

And so, we have a little good news: When the new main terminal opens in 2024, the old carpet is coming back to a few key spaces in the arrivals area.

And continues:

When the expansive, light-filled main terminal opens in 2024, you’ll find PDX’s iconic carpet in the pre-security “meet and greet” areas outside the security exits, along with a few other surprise locations we’ll share along the way.

So it won’t fill the airport again but will be in a few high traffic areas allowing people to get a little nostalgia and the obligatory photo. One small detail that is also noted is that the main areas of the terminal (security, shopping, etc.) will have terrazzo floors while gate areas and wings will have the current carpet.

Of course, the current carpet will remain in the concourses. And the areas of the main terminal that visitors travel through will have gray terrazzo floors—a smoother surface that’s easier for wheelchairs, assistive devices, and roller bags to navigate.

While I understand the use of carpet as a noise dampening agent in the gate areas, when you look at old photos of airports, including PDX, the solid surface floors are just so much nicer looking.

There are some awesome photos on the PDX Next website of the old Portland International Airport, including this gem:

Old Portland International Airport Terminal

Last Chance to Snag Emirates First Class Using Alaska Miles

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Just a quick reminder that starting April 1, 2021, Alaska MileagePlan members will no longer be able to redeem their miles for Emirates First Class. This comes after a late 2020 announcement by Alaska that Emirates was removing the ability for their partners to redeem for the coveted front cabin.

So, if you have some extra Alaska miles gathering dust, it’s a good time to do some searching for that award, you only have two days left. I booked a reward from the US to Malaysia in early 2022 to at least lock in an A380 with the onboard shower. With the uncertainty of Covid restrictions I went as far into the future as I could. I am hopeful that the world will be on its way to a full recovery and reopening by then.