Is United’s additional Thanksgiving capacity irresponsible?

United will be adding 1,400 flights for the week of Thanksgiving and plans to use larger aircraft on some flights. From that same Bloomberg article –

Half of its Thanksgiving customers are buying tickets less than 30 days before the holiday, up from about 40% last year, United said. The airline will monitor bookings “in real-time to swap in larger aircraft when needed to accommodate last-minute demand.”

It seems a bit tone deaf for United to add all of this capacity for a holiday week. Yes, they need revenue but at the same time they are enabling behavior that will unfortunately lead to more Covid-19 infections. More people in airports, more people on planes (where Covid can and does spread), and people in their loved one’s homes in close contact. This is amid the U.S. setting new daily records when it comes to coronavirus cases.

United is a business and they are looking out for themselves but their disregard for public health in the name of money is a bad idea right now. I would hope that CEO Scott Kirby would take a moment to think about the company’s actions and the impact they will have on lives across the country.

EU Planning to Bar U.S. Citizens from Entry Upon Reopening

From the New York Times:

European Union countries rushing to revive their economies and reopen their borders after months of coronavirus restrictions are prepared to block Americans from entering because the United States has failed to control the scourge, according to draft lists of acceptable travelers seen by The New York Times.

and

A prohibition of Americans by Brussels partly reflects the shifting pattern of the pandemic. In March, when Europe was the epicenter, Mr. Trump infuriated European leaders when he banned citizens from most European Union countries from traveling to America. Mr. Trump justified the move as necessary to protect the United States, which at the time had roughly 1,100 coronavirus cases and 38 deaths.

Majestic Cafe
The Times is making a bit of a reach on implying that this is due to Trump banning European citizens from the United States at the beginning of the European surge. I am sure there is a tiny bit of truth to it but I doubt anyone in the EU delegation will say it. To me the move seems more of a pragmatic decision based on where the U.S. and other countries are when it comes to containing Covid-19. I’ve seen posts on Facebook and Twitter of U.S. citizens hopping around European countries because the entry procedures are not uniform, so locking down access at the entry points makes a lot of sense.

Of course this stinks if you are an American wanting or needing to travel to the European Union over the next few months but since we can’t seem to wear masks or socially distance, we reap what we sow.

I recently posted a quick poll on Twitter asking how many people are planning leisure travel via airplane and was surprised by the response. So far out of 334 responses, nearly 40% plan to travel in the next 1-3 months. Only 22% have no plans to travel. With this EU news and the fact that we still can’t seem to get the disease under control here in the States, I am not convinced it is time to travel again. It honestly seems like it is more of a pain than it’s worth and the risks are still far too high.

Please, wear a mask

One of the more troubling trends during the Covid-19 pandemic is the refusal to wear a mask by segments of the U.S. population. The reason to wear a mask while in a building or in large groups is simple; When everyone (or a majority) of people are masked, the spread of the disease will be minimized by limiting how much of the disease makes it into the air. And researchers are investigating the possibility that exposure to less of the virus means either not catching Covid-19 or only having very minor symptoms.

Masks in Italy
by Stefano Annovazzi Lodi

The reasons people don’t want to wear masks are varied and in some cases ridiculous. One of the crazier claims is that wearing a mask will make the wearer inhale too much CO2. Unless you have an underlying medical condition or difficulty breathing to begin with, this claim is simply false. From Dr. Bill Carroll PhD at the University of Indiana:

“It has to be a pretty high concentration to be capable of causing harm. CO2 is present in the atmosphere at a level of about 0.04%. It is dangerous in an atmosphere when it is greater than about 10%.”

Funnily enough, you can also be harmed by a lack of CO2 as well. From the same article, if you held your breath too much:

“If you hold your breath, you wind up with too much CO2. The core issue is that CO2 regulates the pH of the blood—too much CO2 and the blood becomes too acidic; too little and it becomes too basic (alkaline). In either case, your body detects the change in acidity and you pass out, which is the body’s way of saying, ‘please stop fooling with me and breathe normally.’”

So, if you insist on not wearing a mask because you think you’ll breathe in too much CO2, please also don’t hold your breath either.

And most places asking (or telling) you to wear a mask are making it clear that children are not required to wear one nor are people with breathing problems. In fact, in the requirements I’ve seen, places are explicitly stating that those groups shouldn’t wear a mask.

The other strange, but less surprising, reason that people are refusing to wear a mask is the “personal freedom” argument. This is the notion that wearing a mask violates some kind of personal freedom you have. I feel that this argument holds little water simply because in this case a personal freedom puts others at risk. The wearing of a mask isn’t just to protect you the wearer, it’s to also protect the others around you and with large segments of the population wearing such a mask, the risk goes down, even for those who can’t wear one. So, by arguing that your personal freedom is being violated you are essentially saying you don’t care what happens to anyone around you (or yourself).

Is it fun wearing a mask? No, not really. But my personal, temporary discomfort is a small price to pay to help fight the fight against Covid-19 and help make the reopening process less dangerous.

I am fascinated that this is such a controversial issue in the United States. In East Asia wearing a mask is commonplace when there are public health risks and in Japan, this practice stretches back to the 1918 Flu pandemic. This Time article gives some insight into why here in the States it’s such a big deal:

The difference in perception of the mask comes down, in part, to cultural norms about covering your face, he says. “In social interactions in the West, you need to show your identity and make eye contact. Facial expression is very important.”

I say, social norms be damned. A few paragraphs later in the story, there is the sentiment in Hong Kong:

“Wearing a face mask is just common sense. It creates a barrier, so nothing can touch your nose and mouth. Why wouldn’t I wear a face mask?” Says Ho.

So, there are very few negative aspects of wearing a mask and while it’s effectiveness will likely never be completely understood, there is some evidence that it helps, so why not wear one?

Lastly, airlines are now enforcing their face mask requirements more stringently and in some cases saying that passengers could be banned from flying the carrier if they refuse to wear one. I’m nearly 100% positive someone out there will challenge this in court and such a move goes back to my above point, personal comfort should not trump public safety in the time of a pandemic. But again, I am sure someone will try to make the argument that they shouldn’t have to wear a mask.

In any case, unless you are someone who can’t wear mask due to health reasons, please, please, please, put the mask on when you go into a business or are around a lot of people. Please.

Quarantine

Quarantine, social distancing, self-isolation, whatever you want to call it, we’re all in the middle of it right now (well, some of us). I am recovering from a nasty ear infection, but otherwise healthy. We’ve only left the house to grab some groceries for some friends who are on a mandatory quarantine for 14 days after being out of the country, to pickup a takeout dinner, and to walk the dog to the park. It is strange to not hear the normal traffic or see people out doing things. Yesterday on my way to pickup takeout I realize that it was the fewest number of cars I have ever seen on the road.

A time before social distancing at Prater Garten in Berlin.

A lot of Portland restaurants are delivering which is great and allows customers to still support them while this is going on. At the same time, a number of restaurants, bars, etc. have closed and sadly I have my doubts that they will ever open their doors again. Closer to us, friends are being laid off due to the lack of work and hours for others are being cut.

This is supposedly a great time for introverts, “we were built for this” is the slogan. I’m an introvert and while I somewhat agree, we as humans are a social species. We enjoy going to a restaurant to share a meal or a bar to have a drink and talk about our lives. Even the small social interactions that we take for granted have been yanked from us, the “good morning” to the bus driver, the small talk with your coffee shop barista, or the banter at a local shop have all suddenly disappeared. Sure we can use Zoom or some other video conferencing software, but being physically close to someone while you talk is a special experience that I don’t think online video mimics.

Patience also seems like a virtue that has vanished during all of this. Grocery stores, where we should be vigilant at keeping distance between each other have become thunderdomes for selfishness. People not patient enough for someone else to pick something are bumping into each other and generally being rude. This is the time for patience to win. I don’t want to be in the stores any longer than I need to be, but there is no reason for us to put each other at risk by rushing. Take a breath, we’ll get through this.

At Home

I will be the first to admit that I am going a little stir crazy. A walk around the neighborhood helps, but I’ve been fighting an ear infection for the last two weeks that has left me temporarily deaf in my left ear. This makes walking an adventure that I’m not necessarily prepared for. I can’t hear things coming from my left so my reaction time is much slower, so getting out of the house isn’t the most fun.

Inside the house I am working my normal job but also trying to come up with things to do. Writing this was on my list. Writing more is next. I have a few programming project ideas that I would like to start and this weekend will be a good opportunity for that. Organizing my wreck of desk is also something I should do, even though it is the one thing that interests me the least.

So, what are you doing with your time? How are you dealing with social distancing?

United Really Doesn’t Want to Give Refunds

I had a flight scheduled for work travel, heading to Montreal on March 16 and back to Portland on March 19. Due to Covid-19 restrictions I moved that flight to March 30 with a return on April 2. After rebooking, United made a number of route network changes, including get rid of Washington-Dulles to Portland, which made up part of my return from Montreal. I was rebooked via Chicago and thought that was the end of it. I would have a five hour connection and it would be fine.

Yesterday United announced they would stop all flying to Canada on April 1. A few hours later I received another schedule change e-mail from the carrier saying I would now leave Montreal on April 1 at 9:30am and arrive in Portland at 10pm on April 2. This involved a 32 hour connection in Chicago.

To me this type of connection seems unreasonable, so I called United to ask for a refund. I know that their policies have seen a number of changes, including one that said only schedule changes with a 24-hour impact can be refunded. Their latest policy is even more harsh than that.

United International Refunds Policy

So, any flight that is impacted more than six hours can be cancelled but can’t be refunded until after a year has passed. Seems crazy right? I’ve given United money for a flight that no longer flies. So I called United. I was told that there were no options for me to receive a refund. I asked who was going to pay for the hotel bill at O’Hare, or did they expect me to sleep on the floor? This agent was just doing her job and did call a supervisor who also denied my request for a refund.

There is no reason that my money should not be returned to me. Sure, the world is in crisis but if you the airline can’t actually deliver a customer from point A to point B, then it is unreasonable to hold onto their cash until the customer decides to go somewhere else. There is no guarantee that United will be around in a year. What happens to my cash then?

My plan is to dispute the transaction with my credit card provider, file a DOT complaint, and write a note to my Senator. The note will be a summary of the situation and that my belief is that the US government shouldn’t hand out any bailout money to the airlines until this type of stuff is stopped.

If you are facing a similar situation, I’d love for you to comment. Or better yet, write your Senator.