Tag: covid

U.S. ends negative Covid test for international arrivals

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From the State Department:

The CDC order from December 2, 2021, requiring persons aged two and above to show a negative COVID-19 test result or documentation of recovery from COVID-19 before boarding a flight to the United States, is rescinded, effective June 12, 2022, at 12:01AM ET. This means that starting at 12:01AM ET on June 12, 2022, air passengers will not need to get tested and show a negative COVID-19 test result or show documentation of recovery from COVID-19 prior to boarding a flight to the United States regardless of vaccination status or citizenship. Of note, CDC’s Order requiring proof of vaccination for non-citizen nonimmigrants to travel to the United States is still in effect.

One of the last big Covid-19 travel restrictions in the United States disappeared today. Proof of vaccination for some is still required.

An interesting addition by spokespeople for the Whitehouse is that this order could be reinstated if necessary due to new variants. I would love to know the criteria for doing so and how that would actually work. Would the administration just stop inbound arrivals until airlines could get their systems for checking tests back into place?

Is United’s additional Thanksgiving capacity irresponsible?

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United will be adding 1,400 flights for the week of Thanksgiving and plans to use larger aircraft on some flights. From that same Bloomberg article –

Half of its Thanksgiving customers are buying tickets less than 30 days before the holiday, up from about 40% last year, United said. The airline will monitor bookings “in real-time to swap in larger aircraft when needed to accommodate last-minute demand.”

It seems a bit tone deaf for United to add all of this capacity for a holiday week. Yes, they need revenue but at the same time they are enabling behavior that will unfortunately lead to more Covid-19 infections. More people in airports, more people on planes (where Covid can and does spread), and people in their loved one’s homes in close contact. This is amid the U.S. setting new daily records when it comes to coronavirus cases.

United is a business and they are looking out for themselves but their disregard for public health in the name of money is a bad idea right now. I would hope that CEO Scott Kirby would take a moment to think about the company’s actions and the impact they will have on lives across the country.

EU Planning to Bar U.S. Citizens from Entry Upon Reopening

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From the New York Times:

European Union countries rushing to revive their economies and reopen their borders after months of coronavirus restrictions are prepared to block Americans from entering because the United States has failed to control the scourge, according to draft lists of acceptable travelers seen by The New York Times.

and

A prohibition of Americans by Brussels partly reflects the shifting pattern of the pandemic. In March, when Europe was the epicenter, Mr. Trump infuriated European leaders when he banned citizens from most European Union countries from traveling to America. Mr. Trump justified the move as necessary to protect the United States, which at the time had roughly 1,100 coronavirus cases and 38 deaths.

Majestic Cafe
The Times is making a bit of a reach on implying that this is due to Trump banning European citizens from the United States at the beginning of the European surge. I am sure there is a tiny bit of truth to it but I doubt anyone in the EU delegation will say it. To me the move seems more of a pragmatic decision based on where the U.S. and other countries are when it comes to containing Covid-19. I’ve seen posts on Facebook and Twitter of U.S. citizens hopping around European countries because the entry procedures are not uniform, so locking down access at the entry points makes a lot of sense.

Of course this stinks if you are an American wanting or needing to travel to the European Union over the next few months but since we can’t seem to wear masks or socially distance, we reap what we sow.

I recently posted a quick poll on Twitter asking how many people are planning leisure travel via airplane and was surprised by the response. So far out of 334 responses, nearly 40% plan to travel in the next 1-3 months. Only 22% have no plans to travel. With this EU news and the fact that we still can’t seem to get the disease under control here in the States, I am not convinced it is time to travel again. It honestly seems like it is more of a pain than it’s worth and the risks are still far too high.

United may need a dictionary

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You may remember that I posted about United’s refusal to refund tickets for cancelled flights, instead offering passengers ETCs (electronic travel certificates) for future bookings. During the crazy times we are living, United is trying to preserve as much cash as possible. Their recent earnings call statedearnings call stated a first quarter net loss of $639 million or $7.1 million/day. But, United is still partaking in rather peculiar and misleading behavior. Recently, the airline has skirted Department of Transportation rules for refunds by claiming only cancellations where the customer could not be re-accommodated on another flight within 6 hours of the original were due a refund. The DOT website states the following:

In the following situations, passengers are entitled to a refund of the ticket price and/or associated fees.

Cancelled Flight – A passenger is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the passenger chooses not to travel.

Schedule Change/Significant Delay – A passenger is entitled to a refund if the airline made a significant schedule change and/or significantly delays a flight and the passenger chooses not to travel.

That seems pretty straightforward. If your flight gets cancelled, you get a refund. Full stop. Back to my recent experience, United refused to give a refund for multiple flight cancellations on the same itinerary and the only alternative was to spend the night at O’Hare on my way to Montreal. As a result, I filed a DOT complaint, explaining the situation and giving screenshots of the flight cancellations. A few days later I received a reply from a United representative that my complaint was received and that a refund was being processed. Fast forward 17 business days which is the average refund time with United lately and I received the following in my inbox:

Did you catch that? Here it is as plain text (emphasis mine)

Sometimes forces beyond our control make it hard for us to give you the best experience, and your travel doesn’t go to plan. To thank you for your patience, we’ve gone ahead and refunded your ticket.

The Electronic Travel Certificate may be used for future travel on United – and United Express®-operated flights, and it must be redeemed by the expiration date using the PIN number provided.

I’ve always thought of a refund as a return of my payment back to me. If I pay with cash, the vendor gives me cash back (or a debit card that I can use anywhere). If I pay with a credit card the vendor returns the payment back to the credit card. Apparently, United thinks “refund” means “Electronic Travel Certificate”. Again, they are likely trying to preserve cash but this is not just disingenuous, it’s lying. This is not a refund, it is a credit that you have to use with United. You can’t use that money for something else, like food. All I can think of is a family planning on a taking a vacation when all of the Covid-19 shutdowns begin. Their flights cancel and they call United and are told that they’ll get a refund, then they receive an e-mail like what I got and now they believe they’re out that cash. It is not right that United is playing with words to try and keep as much cash as they can as the airline industry suffers.

All I can think of is Inigo Montoya in The Princess Bride. United keeps using “refund” in their language but I do not think it means what they think it means.

My advice to you, the traveler, is to be persistent. I followed up with United after receiving this email and after a lengthy back and forth, I clearly explained that I did not cancel the flights voluntarily and that the offered alternative flights were not acceptable. I have since been told that I will receive a refund to my original form of payment in 21 business days… It seems United has a single intern processing all refunds.