MIT has installed memory cards that record how the devices are used and one of their founders reports:
We left the boxes in the village. Closed. Taped shut. No instruction, no human being. I thought, the kids will play with the boxes! Within four minutes, one kid not only opened the box, but found the on/off switch. He’d never seen an on/off switch. He powered it up. Within five days, they were using 47 apps per child per day. Within two weeks, they were singing ABC songs [in English] in the village. And within five months, they had hacked Android. Some idiot in our organization or in the Media Lab had disabled the camera! And they figured out it had a camera, and they hacked Android.
Dan Haggard on why everyone could benefit from learning to program:
We passively receive ALL the various interfaces that we deploy to manipulate our environment: the stove top you use to cook your food, the knife you use to cut your meat, the piano on which you play your music, the steering wheel you use to drive your car.
Just think about that for a moment and let it sink in. EVERY interface you employ on a day to day basis is likely created by someone else. And since our own creativity is necessarily constrained by the various interfaces we employ then an absolutely crucial dimension of creativity is denied to us. […]
If you use a computer in your day to day work – it’s very likely that your processes have developed to a point where they could benefit from some degree of automation. And the only person really qualified to provide that automation ultimately will be you and YOU alone – because you may well be the only person who knows the process. […]
I now feel cured of an affliction I never realised I had. If I had to name this affliction, I’d call it – defaultism. Always did I just default to the way of things as it was handed to me. Now I look at every aspect of my life with a hacker’s eye.
It is awesome to see someone jump into programming and love it. The complexity with programming does not usually lie in the code itself but in the setting up of the environment and getting the language to run consistently across multiple machines. Platform specifics and quirks across environments used to have books written about them but now, with such great internet search tools, it is easy to find a fix to just about any problem you may have.
FlyRights is a new iPhone and Android application that allows you to file TSA and DHS complaints directly from your device. I see a lot of potential here.
Bill Amend, the author of Foxtrot, is going the self-publishing route.
I’m calling them FoxTrot Pad Packs, because I like the metaphor of collectable cards and how you build up your collection via booster packs. I made them myself using Apple’s free iBooks Author software.
…
My hope is to release new ones every couple of months or so. Assuming people like these first ones. This is all a big experiment for me.
I’ve always been a Foxtrot fan. I hope this venture is successful for Mr. Amend.
Alive Inside is a documentary that follows social worker Dan Cohen as he reintroduces music to those who are suffering from diseases involving degenerative memory loss. The results are fascinating (YouTube video).
Having experienced what memory loss can do to a person and their loved ones and knowing that many families endure such a challenge on a daily basis makes me want to go take iPod Nanos to every nursing home in the immediate area. Even if the results are temporary and limited, there is something uplifting in the knowledge that a loved one is still themselves, even when their memory may no longer be sharp.
Airlines say Wi-Fi usage-the percentage of passengers paying for Internet access—is picking up, driven partly by the popularity of tablet computers and partly because more planes have the service. Currently about 8% of passengers use the service, up from 4% at the end of 2010, according to In-Stat, a research and consulting firm. That likely will reach 10% of passengers by the end of this year, In-Stat says.
In-Flight Wi-Fi usage growth is no surprise. We are addicted to being connected just about everywhere we are. Why should an airplane limit that addiction? My opinion on this is two-fold. Sure, it is great to get your e-mail, work on your website, post photographs, etc. while you’re in the air but as someone who travels for work, I relish being cut off from the outside world for a while.
Since United announced a push to install Wi-Fi on a number of their aircraft, I will see if my perception and opinion changes over the next year. I tried to use in-flight Wi-Fi on a trip from Seattle to Frankfurt on Lufthansa in December but it was inoperative the entire time. On a flight of that length, it would have been quite nice.
I think we have all done it, at least once, I know I have. Use an image on a website, blog, etc. without the permission or consent of the photographer. A quick search through this site shows an instance or two where I have done exactly that (they’re noted and will be dealt with). In my own experience it’s been about speed and ease of finding the images on search engines that make this such an attractive method of putting images on my blog. But, it’s wrong.
I’ve mulled over this post for the past few weeks and have actually rewritten it a number of times. My perspective is two-fold, as an (amateur) photographer I take pride in my photographs and want to see them well represented, but as a blogger I want an easy route to getting perfect images for my site. After a recent case of unauthorized image use, I thought it was appropriate to speak up on what I am beginning to see trend into a bigger and bigger issue.
Around January 19, 2011 I noticed this tweet by Twitter user Kyle Nielsen. I follow Kyle for his quick hits of Houston news and info and this particular tweet caught my eye because it involved Hubcap Grill, a local place I frequent. When I looked at the image, I immediately realized that it was the picture of Hubcap owner Ricky Craig that I had taken for a Loop Scoop article. At first, I was a little dumbfounded. The image had clearly been edited, as the original on The Loop Scoop has a green border. I contacted Paul at The Loop Scoop to ask if he knew anything about it, to which he replied that he did not. CultureMap had taken the picture without my consent or Paul’s.
My Image on CultureMap's Website
Maybe my immediate response on Twitter was a little over the top. I let loose, asking others why CultureMap would do such a thing. They have a team of photographers, writers, and editors, why would they need to take an image from another website? The responses I received were from a few people who had similar experiences with CultureMap. Some were more vocal than others. As the night drew on, I decided that per my friend Patrick’s advice, the next morning would see me drafting a DMCA takedown notice.
While I was sleeping I received a couple of messages from CultureMap. One asking if I wanted the image removed and another saying the image had been removed from the article. I also had an e-mail in my inbox from Clifford Pugh, Editor-in-Chief of CultureMap. It read as follows:
Dear Mr. Segraves,
Your Twitter thread from last night was forwarded to me, so I wanted to reply to you. I was a bit taken aback by the tone of the comments and hope if this ever happens in the future — which I sincerely hope it doesn’t — we can have a civil discussion on the subject.
Since CultureMap launched in 2009, we have posted 50,000 photos and I can honestly recall only two or three times that a photographer asked us to remove a photo. So the comment that this happens all the time just isn’t true.
I’m proud of the fact that we make every effort to give credit where credit is due. We will continue to do our best to make sure we give credit and if we mess up, we will immediately address the situation.
Your photo was very nice. I wish you the best in your future photography endeavors.
—
Clifford Pugh
Editor-in-Chief
Since they had removed the photograph I decided to not send a DMCA take-down notice and just go about my day, but I could not help but dwell on the above e-mail. Mr. Pugh seems to think that my comments on Twitter were uncivil. I am sorry he feels that way, I thought my photograph being used without my consent was uncivil and reacted accordingly. The two other paragraphs in his e-mail are very important as well. The second, stating that CultureMap has 50,000 photos and has only been asked to remove a photo a few times, is completely misleading. “Having” something means it’s yours. And the fact that only a few people have asked to have their photos removed could also mean a lot of people have no clue their photographs are on your website. The third paragraph is also unsettling. “We will continue to do our best to make sure we give credit …”, great, I am glad you are crediting photographers but what if the photo was sold to the original person using it? What if it was licensed (take a look around their website, there seem to be a lot of AP/Reuters images)? More than credit is necessary in those cases. As well as credit, is CultureMap paying the photographer for their work? Did they even ask if they could use an image? Had I not seen a tweet about the image, I would have never seen that CultureMap had used it. How many other photographers have not noticed their work being used on sites that had not requested permission?
The core problem in this entire situation is that it is implied that it’s the onus of the photographer to protect their work. That notion is utterly ridiculous. Sure, some responsibility of ownership does fall on the photographer but if every photographer completely protected their work then all you would see on the internet is pictures with giant watermarks through the middle of them. The key is for websites, bloggers, etc. to use images that they have either created themselves or those that they have permission to use. That allows photographers to focus on the image thieves.
Had CultureMap taken a few minutes to send a note to The Loop Scoop to ask who took the photograph and for that person’s e-mail, I could have denied permission and they could have moved on. Instead, they searched Google, got an image they liked, edited it, and used it. What this takes is honest people doing honest work. If we are going to stand up against things like SOPA and PIPA then we need to be willing to look at our own websites and say, “everything on here is what I’ve created or asked for permission to use”.
Just like I am sure CultureMap does not want their words used by someone else on a different publication, I do not want my images used places I have not explicitly given permission. Certain things do not fall under Fair Use, images is one. Looking at my tweets and thinking about my response, maybe it was not over the top what I did. Something was stolen from me. Sure, credit was given (though to the website I took the photo for), but I surely was not compensated and I’m guessing CultureMap makes money from the ads they serve on their website. My photograph had a cost associated to it. It took coordination with Ricky, time to take multiple shots and more time to edit the photographs that would be used. CultureMap bypassed that. The work was already done for them.
Bottom line, let’s get back to creating and publishing our own content and then we can work together to take-out the spammers and image thieves that bottom feed. I should not have to worry about my work being used on a legitimate and well-staffed website, I should be able to focus on the places that are selling my images illegally and other shenanigans.
What’s your take?
I would like to thank Patrick O’Keefe and Jonathan Bailey for helping me during this fiasco. Their understanding of the DMCA, plagiarism, and Fair Use was a tremendous help.
[Addendum]
There have been some Tweets put out by the CultureMap team but these two caught my eye:
@jaylee @groovehouse @sensestorm @mikerastiello @reiswigphoto We apologize for any mistakes we’ve made in the past. We’re learning! – link to tweet
And then this gem:
@MikeRastiello @jaylee @groovehouse @sensestorm @reiswigphoto For some photogs, credit is enough. Clearly not for all. #lessonlearned – link to tweet
The notion that CultureMap is “learning” and that’s why these mistakes were made is a poor excuse. Even if they have only been “asked a few times to remove photographs” then that to me would be a red flag that maybe I should consult with an attorney and figure out what the correct way of going forward is.
Jay Lee, who takes some amazing photographs has a great commentary going on Twitter and he gave me permission to repost the tweets here. They are posted in reverse chronological order and each one is linked to the tweet itself.
During my sophomore year of college I came across an ad looking for a web developer to work on sites for a small company. I decided to give it a go and sent in a resume. To my surprise I was granted an interview and showed up at the business, which, at that time was situated in a house on 24th and Boston in Lubbock, Texas. I was skeptical, but when I met Tim and Josh and saw the motivation they had to make the company succeed, I was sold. They saw something in me too and gave me the job.
There were some long days of coding back then but we had a good time and enjoyed hanging out as much as we enjoyed work.
I left what was then Segars Communications to try my hand at the corporate world and during that time, Tim, Josh, and Brandon, a developer who I met at Tech and became friends with and later referred to Tim, have grown the business, moved out of the house, moved from Lubbock to Austin, and according to Tim, no longer work all day Saturday and Sunday. I think that’s a huge measure of success and the team at Elemental Blend have a lot to be proud of.
Ten years for any company is a long time, but as they point out in their blog post, a small business surviving that long is quite a feat. Their hard work, persistence, and positive outlook is proof-positive that small businesses can and do succeed. I am glad we got to catch up with them this past weekend and hopefully we’ll be able to see each other a little more since Houston is only a few hours away.
Congratulations guys! Here’s to ten more years of success!
There are times I really doubt that businesses care about my concerns or praises. I am of the mindset that they are there to provide a service for a cost and as long as I receive that service, they have done their job. Sure, there are times that receiving a service is delayed or the result is not the one desired, but for the most part, things work out in the end. If I am not satisfied with a service provider, I will move to another one. A few recent events have me convinced that companies that focus on service quality along with final result quality deserve to be the winners and should be what all companies strive for.
One of our vehicles needed an oil change and I took it to our usual place. A few minutes after I walked in one of the attendants saw my vehicle, approached me, and very apologetically explained that the type of oil needed for the car was out of stock due to heavy demand over the weekend. He could have left it at that and I probably would have come back another day. Instead, he said, “we have another location, it’s a few miles away, but I can call them and make sure they have the oil in stock if you need it done today”. A phone call later and I was on my way to the other location. It took the attendant a total of five minutes to make my day a little easier. Some people may not want to drive further, but I needed the oil change before going out of town, so it was a welcome extra bit of service.
In an opposite example, a recent experience with Continental Airlines had to be resolved by going through outside channels, rather than having an issue resolved by the agents who created it. I had made a number of bookings for our Christmas trip and since I was not able to find availability to Miami to start it, I decided to focus my energy on refining another booking I had made From Austin to Boston to Munich. I had found better availability through Seattle and onward to Frankfurt and called in to make the change. The agent was helpful but said that there was no availability from Seattle to Frankfurt, even though I could see it. I asked to be transferred to the electronic support desk to see what the issue was.
The agent I was connected to was very helpful and quickly had a Lufthansa representative on the phone, trying to sort out the problem. Eventually, I was told that the Lufthansa representative was going to do some work on the ticket and that the Continental agent would add my new segments into my reservation to hold them while leaving my original segments intact. The helpful Continental agent also took my phone number, telling me she would give me a call on Monday and if I didn’t hear from her, to call back as my record had notations added explaining the issue.
Monday rolled around and I had not heard anything, so that afternoon I called Continental. The agent saw the notations and called Lufthansa again. This time, she assured me that they were working it out and after I convinced her that I did not want to fly business class to Berlin-Tegel and take the train to Dresden, she started to confirm my existing reservation. A few minutes later and my old flights had been removed and replaced with my desired flights, minus the segment that Lufthansa was working on. Again, she assured me that that flight would pop in whenever Lufthansa fixed it and that I was good to go.
Fast forward to Tuesday evening. Nothing had posted from Lufthansa and when I called back to Continental and asked for a supervisor, I was put on hold, then told they were contacting Lufthansa, and eventually hung up on. I called again later and received the same result. The result of all of this was me having a ticket from Austin to Seattle, then from Frankfurt to Dresden and that was it. Panicked, I contacted a corporate representative I know and while driving to meet up with Family on Wednesday I received a call from a Continental agent that my ticket had been fixed.
Why did it have to happen this way? Why was I required to go to a corporate contact, who I know has more important things going on? Why did the agents fail to shoot straight with me and end up leaving me with what amounted to a worthless ticket?
Will I stop flying Continental because of this one incident? No, but the entire incident was unnecessary and could have been avoided, saving me time and Continental resource hours. It came down to agents not wanting to put in the work required to fix the ticket and instead, passing me off to other agents, hoping someone else would figure it out.
I’ll leave you with one more positive example. While in Chicago I have been jumping around to different hotels on each stay. One week, I stayed at the Hyatt Regency. The room was nice and quiet, the only downside was that for some reason, the internet was not working. I tweeted about it and within an hour I had a reply from the Hyatt’s Twitter account. I was at work but when I returned to my room there was a phone message from a hotel manager, asking about my issue and when a good time would be for them to check it out. Needless to say, I will be staying at the Hyatt more often.
Is all of this to say that I want businesses constantly following up with each Twitter complaint? I am not even sure that’s feasible. There is only so much a person with a Twitter account can do. Writing in 140 characters is not the most fun, so getting on the phone with the customer or sending an e-mail is definitely a way of escalating an issue. No, what I want is service industries to be more service oriented. Even if delivering bad news, I want businesses to think about how they deliver such news and what they can do to turn a negative into a positive.
Some of these things are training issues, others are tied to the types of personalities your business hires. If you are just trying to put a body in a chair then you may just be doing it wrong. I do not need or require “bow to me” service, I simply desire respect, honesty with candor, and a clearly defined method of escalating issues. If your business nails those things, even without social media, it will be worlds ahead of the competition.
