Category: Aviation

Saying goodbye to United

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Saying goodbye to United

I recently wrote about United Airlines increasing the spend and flight requirements for every status level in their MileagePlus frequent flyer program. The changes bring them in line with the monetary requirements as their equivalent Delta Medallion statuses, the one difference being that Delta does not require a certain number of flights in exchange for lower spend.

My take on the changes is that United is definitely trying to push people to spend on their credit cards, even upping the number of elite points you can earn from that spend. They are also looking to get a little bit more spend from those frequent flyers who were right on the cusp of earning the next highest status. Lastly, they are trying to “thin the herd” of frequent flyers a tad bit, though I think this isn’t as much of a motivator as some make it out to be. If you want to hear more about the motivations of United, you can listen to a recent episode of Dots, Lines, and Destinations where we had Ed Pizzarello on as a guest to talk about United’s elite status requirement increases.

From the title, you can probably guess where this is going. This year I made it to United’s Platinum status and could probably push it to make it to 1K for 2025, but requalifying next year for 1K with the new requirements would be close to impossible. I am a lifetime Gold with United after flying over 1 million miles on them (and Continental) and so I will have those benefits no matter what. If I really wanted to spend a lot of time on airplanes over the next year, I could shoot for 3 million miles (I need about 1.3 million more) and get lifetime 1K but I think I value my sanity too much to even attempt that.

So, going forward I am not going to prioritize United in my travel plans. I’ll look at schedules and price and make a decision based solely on that. When possible I am going to lean toward flying Alaska Airlines or their oneworld alliance partners. If United comes up cheaper and/or with a better schedule, I will still consider them but I just can’t justify going out of my way to fly them.

This isn’t an easy decision, I love Star Alliance and the number of options they have around the world. I love that United does offer a really cool upgrade option PlusPoints, even if it has been difficult to use them on long haul international routes. I love that United has been adding lots of new destinations. I love that the 1K phone line actually gets you to the front of the queue. That’s what makes it hard to just go fly someone else.

Here’s the math I have been pondering. I used to fly Portland-Newark every week for about 30 weeks a year. Looking at average prices it was around $500-$600 roundtrip. Taking the high end of that, it was about $18,000 in spend and 60 flights. That used to qualify me for 1K. Next year I would need to spend an additional $10,000 to qualify for 1K. And I don’t travel nearly that much anymore, but I do quite a bit of long haul international travel that is fairly expensive and I still didn’t make 1K this year and don’t really want to give United the few thousand dollars it would take to make it.

There is also the question of where the airlines think they are economically and just how long the post-Covid travel boom will last. If in the next year travel were to slow, they could easily adjust their requirements or give bonuses to help people qualify that otherwise wouldn’t, but I can’t be the only frequent flyer who doesn’t live in a hub looking at these changes and questioning which airline I spend my money with and why.

What do you think? Am I making a rash decision? Should I stick with United for another year?

United increases 2025-2026 elite status requirements

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United increases 2025-2026 elite status requirements

United released their 2025 requirements for 2026 MileagePlus elite status and it’s not great news. I’ve put two tables with the 2024 requirements and the new 2025 requirements below. For reference, PQF is Premier Qualifying Flights and PQP is Premier Qualifying Points or dollars spent. For every dollar spent on airfare with United you earn 1 PQP.

Year Premier Silver Premier Gold Premier Platinum Premier 1K
2024 12 PQF and 4,000 PQP or 5,000 PQP 24 PQF and 8,000 PQP or 10,000 PQP 36 PQF and 12,000 PQP or 15,000 PQP 54 PQF and 18,000 PQP or 24,000 PQP
2025 15 PQF and 5,000 PQP or 6,000 PQP 30 PQF and 10,000 PQP or 12,000 PQP 45 PQF and 15,000 PQP or 18,000 PQP 60 PQF and 22,000 PQP or 28,000 PQP

As you can see, this comes out to 25% increase in PQF and PQP needed to qualify for each status, with some minor differences for specific ones (1K only needs 11% more PQFs with 22% more PQPs).

In an email sent to MileagePlus members, there are the following perks coming for PlusPoints, a currency that once earned, allows flyers to upgrade flights from economy to Premium Economy and Polaris (Business class).

Starting in mid-2025, PlusPoints earned upon achieving the highest tiers of
Premier status will become even more versatile. In addition to using
PlusPoints to request premium seat and cabin upgrades, you’ll soon be able
to redeem PlusPoints for new perks, including:

  • Premier qualifying points (PQP) or Premier qualifying flights (PQF)
  • TravelBank cash
  • Bonus miles
  • Gifting Premier status to other MileagePlus members

So as PlusPoints are earned next year, you’ll be able to use them in 2026 for these new “perks”. These new options seem to be in response to the general complaint I hear which is that PlusPoint upgrades rarely clear. So elite flyers are earning these points and are then unable to use them which is frustrating and deflates the value. And United would much rather having pay business class passengers in those seats rather than upgrading someone using PlusPoints so they needed a way to give the points value and these perks are what they came up with. The PlusPoints now feel like a second currency, in addition to the existing miles you earn from flying and credit card spend.

Keeping it classy in United Polaris business class.

I have mixed feelings about the increase in qualifying points and flights for their respective statuses. One one hand it feels like United is trying to thin the herd of elites in their ranks. By making it harder to earn each level of status, theoretically there will be fewer elites at each of those levels. But that theory doesn’t match what United has said about the market in general, which is that business travel is way down. So with these changes are they insinuating that leisure travelers are spending so much more that they have to thin that out? If so, that’s insane because it doesn’t match the broader economic picture that everyone is painting; That we’re in an economic slump and people are saving not spending.

United clearly has overcrowding issues at their hubs, especially at Newark and San Francisco. Just go browse Threads or Twitter and you will see people complaining that their San Francisco-Newark pre-boarding call for 1Ks, who get early boarding before Group 1, was half of the plane. These are fortress hubs for United with limited competition so lots of elites are expected but with these latest requirement changes, they make it just a little harder for those flyers to earn status. Maybe it knocks that early boarding number down by 5 people per flight. United must have some data to back up their decisions, or they are simply getting very greedy.

What are my plans?

I have my doubts that these increases impact the number of elites at each level but I would love to be proven wrong. I think the spend requirements for 1K, where you get lots of PlusPoints for upgrades and generally more perks, is outrageous and don’t see my travel patterns ever meeting the $22k and 60 flight requirement to qualify. What I struggle with is where to go instead. United’s schedules out of Portland are actually quite good and my cursory searches of other carriers aren’t promising. Delta has similar schedules but they also have similar spend requirements for elite status. Alaska does not have all of the spend requirements but their schedules out of Portland are not great, especially if they don’t fly somewhere non-stop out of here. Because they lack a middle of the country or east coast hub, the connection options are limited to one of their other west coast hubs or via American Airlines and one of their hubs; American’s schedules aren’t much better.

All of this to say, I feel quite stuck. What makes this even more difficult is that I am at 1.5 million lifetime miles on United, guaranteeing lifetime Gold status. If I fly another 1.5 million miles I am guaranteed lifetime 1K. I would love to reach that milestone but just don’t know that I can do that quickly (or cheaply). So, for longhaul work flights, I think I am going to fly the better carriers when I can and credit to Alaska. For domestic travel I am thinking I’ll give preference to United but if they are outrageously priced I’ll consider other carriers. We will see how this plays out in the next few months, I have a few international work trips in the planning stages and I’ll need to make a decision.

Summary

United has raised the qualification requirements for elite status and announced some new things that elites can redeem their PlusPoints for, making up for the fact it is so hard to redeem the PlusPoints for upgrades. The qualification requirements have gone up around 25% for most status levels. If United sees a shift in the economy they can change these requirements or give bonuses and adjust next year.

Qantas giving upgrades to politicians

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Qatar Airlines 777

Ben from One Mile at a Time —

According to the book, Australia’s current Prime Minister, Anthony Albanese, has received at least 22 free Qantas upgrades from economy class, including some for his family and personal travel. The book claims that Albanese would liaise directly with Joyce for these upgrades. It’s claimed that the requests for these upgrades date back several years, including to when Albanese had the role of Transport Minister.

 
Ben goes on to discuss whether this even matters.

Am I the only one who feels like we’re splitting hairs here? How about we see an Australian politician actually fight for the people, and make it so that politicians don’t get access to a special lounge, and where it is an issue when politicians get free upgrades? This isn’t how it should be, in my opinion.

To what extent did these factors influence the relationship between politicians and Qantas? I mean, it’s hard to say, though if you ask me, the Australian government has tried to block foreign competitors of Qantas, all while letting the airline operate in a way that simply isn’t in the best interest of the traveling public.

 
I tend to think it does matter, especially as there was (and still is) quite a bit of controversy over Qantas getting its way as foreign carriers ask for more flights into Australia as part of their bilateral agreements. The Albanese government rejected those requests.

The Guardian’s write-up on the blocking of the flights is quite telling.

“The Government has the opportunity to make some immediate decisions that will put downward pressure on airfares, and improve reliability and competitiveness,” McKenzie said.

She said the decision to refuse Qatar’s request “makes little sense, particularly when we’ve seen the cost of international flights in some cases treble in the last couple of years”. McKenzie claimed allowing it would put “downward pressure on airfares”.

McKenzie said King had provided varying reasons for rejecting the request, including wanting “to help Qantas afford to buy new planes”.

“This government seems to be running a protection racket for a major domestic carrier by refusing to increase competition and freight capacity,” McKenzie said.

 

Prices into and out of Australia are at all time highs and Qantas is posting record profits. Other carriers are begging to fly more flights and potentially lower fares and those requests are being rejected by a government where the leader is receiving status and upgrades from what you could call the national airline. If it walks like a duck, talks like a duck, and gets upgraded like a duck…

Friday links

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Some links this week that I found interesting.

United’s 2025 route announcement

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United’s 2025 route announcement

The Announcement

On October 10, United Airlines announced eight new destinations and a few other new routes. I had predicted, because of my own selfish desire that United fly the routes, San Francisco-Hanoi and San Francisco-Bangkok as well as Newark-Palermo. The only one I predicted accurately was Newark-Palermo. The full list of new destinations are:

  • Ulaanbaatar, Mongolia – United will serve Ulaanbaatar from Tokyo-Narita on a 737 starting May 1, 2025.
  • Kaohsiung, Taiwan – United will serve this southern Taiwan destination from Tokyo-Narita on a 737 starting July 11, 2025.
  • Dakar, Senegal – This will be flown from Washington-Dulles starting May 23, 2025. I’m guessing this will be flown on a 787-8 but that info is not confirmed yet.
  • Nuuk, Greenland – From Newark, this route will start on June 14, 2025. The speculation is that this will be flown on a 737 MAX 8, but no confirmation from United yet.
  • Palermo, Italy – United will fly to this destination from Newark and the route will start on May 21, 2025. This route was originally planned for summer of 2020 but the Covid lockdowns prevented it from happening. The route will be operated by a 767-400ER.
  • Bilbao, Spain – Starting May 31, 2025, United will fly to Bilbao out of Newark. United didn’t state what plane they will be flying on the route but my guess would be a 767-300ER or a 757-200.
  • Madeira Island, Portugal – United will operate a 3-times weekly flight to the Portuguese island out of Newark. This is another route that might be operated by a 737 MAX 8, but we don’t yet know for sure.
  • Faro, Portugal – This Portuguese beach destination will start out of Newark four times a week on May 16. This is another flight I think could be a 757-200.

A few other items were announced as well, including year-round service from Tokyo-Narita to Palau. This service is in addition to the flights on United between Palau and Manila and Palau and Guam. There will also be a new daily flight between Houston and Puerto Escondido, Mexico on an Embraer E-175. San Francisco will see a new service to San Jose, Costa Rica once daily. And lastly, United will fly Washington-Dulles to Venice, Italy and Nice, France in summer of 2025 in addition to the Newark flights to those destinations.

My Thoughts

It is nice that United is adding some new routes and I think a few of them really stand out. Their announcement in summary was, “people are bored going to Rome” and that sentiment doesn’t necessarily sit well with me. Yes, people want new destinations and there are travelers who want to go to these new destinations but I wouldn’t define most of what they announced as popular tourist destination.

The exciting routes to me are Nuuk, Ulaanbaatar, and Palermo, with Palermo being interesting because it is in Sicily and directly competes with Delta’s newly announced route to Catania. The most exciting to me is Ulaanbaatar; I would love to visit Mongolia and spend some time on steppe exploring. It is not an easy place to reach on Star Alliance with transit of China, South Korea, or Turkey being the only way to get there until this United flight starts.

Seth recently visited Greenland on the new Air Greenland service to Canada and I think he raises some very practical questions on the ability of Greenland to handle a large influx of tourists. The route is super cool though and I do hope to experience it and explore Greenland.

I am sure Bilbao, Spain will perform well for United but I do wonder what United will run the route on. The runway at Bilbao is 8,500 feet and surrounded by hills and mountains so it will need to be a performant aircraft, making me lean toward a 757-200.

Faro, Portugal makes some sense because of the large Portuguese population in New Jersey and Faro being a well regarded beach/coastal locale.

The Kaohsiung route is an interesting addition out of Tokyo. My understanding is that there is a ton of demand to Taiwan and this is another option where United can route traffic to the country on their metal with a single stop in Japan. With slots at Narita fairly easy to come by I could see United continuing to explore options out of the airport to tertiary cities in Asia.

Overall I was relatively unimpressed by the announcement. It almost feels like United hired a British stag/hen party planner and just went with whatever destinations they recommended. Maybe folks really want to go to places on the Mediterranean for the Instagram novelty but that doesn’t excite me very much. We’ll have to see how the routes perform, especially as year-over-year travel numbers start to decline.

Exploring the new terminal at PDX

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Exploring the new terminal at PDX

This past weekend I had the opportunity to participate in Portland International Airport’s “dress rehearsal” for the opening of the newly built main terminal building. The building has been under construction since early 2021 and with this phase, a big portion of the airport will reopen, reducing a lot of the check-in desk congestion that is present today. The dress rehearsal was to help the airport, the airlines, and TSA make sure that things were operating as expected and to work out any major hiccups before the terminal officially opens on August 14. I believe over 1,000 participants signed up.

All participants had to register before entering the space and this process was a bit painful as it meant waiting in the parking garage in a very long line. The bottleneck seemed to be that they were doing a quick orientation of around 75 people before releasing them into the terminal. To me, this seemed problematic from a realism perspective as the waves of people during the morning rush can be well into the 200-300. Each person received a script that let them know what airline they were flying, whether or not they were checking bags, the security line they needed to go through (PreCheck, express, or regular), and how they were checking in (app or website, kiosk, or with an agent).

The Nitty Gritty

The terminal is beautiful, no doubt about it. On the right in this photo is the temporary wall that blocks the current check-in area from the new space. Then there are the new check-in areas. They are long open areas giving plenty of space for travelers to maneuver, even if an airline’s queues are long. Then you reach the wooden floor and a large opening in the ceiling letting a ton of natural light fill the space.

New PDX Terminal

The wooden floors lead to a tiled space and here you are facing west. There are stadium seats (more on that later) that face the area where passengers will exit the secure area after their flights. In the next picture the security checkpoints are to the right and left of the center of the photo.

New PDX Airport Terminal, Looking at Exit Hall

The security checkpoints are where some of my qualms with the design start to become apparent. Each security lane, or spot where there is a body scanner, has three places where passengers can line up to fill the plastic bins with their luggage, shoes, toiletries, etc. This is marked with the lane number and a letter (5A/B/C in the next photo), but there is zero explanation of what this means. As you can see, people were kind of bunching up. This will speed up people going through the I.D. check but will probably cause some frustration as people try to jockey for the next open bin space. I’m not sure how to solve it but I brought it to the airport staff’s attention as well as the TSA’s, so maybe they’ll come up with something in the next couple of weeks.

West Security Checkpoint at new PDX Terminal

After you go through security you are in a new atrium area that will lead to the old terminal hallways, so no big changes there.

But, the good news for travelers is that the secure connector hallway between B/C and D/E terminals will reopen when the terminal reopens! This will be a huge help to passengers who are connecting between some of the airlines that interline and codeshare out of PDX. The downside is that this hallway is now contains the singular exit for all passengers. I’ve been told this is temporary until phase II of the airport is completed, so hopefully that is true. The other downside is that the connector hallway no longer has moving walkways nor the chairs that it used to have. If I had a flight delay I would typically grab a coffee, sit in those chairs, and enjoy the views of the airport operations. My guess is that the hallway is too narrow now and putting chairs in would just impede traffic.

Terminal Connector Hallways and Exit at new PDX Terminal

Now, back to those stadium seats. These seats face the single terminal exit. There is going to be a lot of traffic around this area with people waiting for their friends and family to arrive. I’m sure Loyal Legion will do great business but do you notice that glass partition between the booth and the area above the terminal exit? It’s definitely not high enough to prevent a child (or adult) from tossing things down onto the heads of people exiting after their flight.

I also don’t love the lack of backs on the seating in the area but it is an improvement to the current waiting areas for families, which is essentially 5-6 seats at each of the two exits.

Standing on Stadium Seating Area in New PDX Terminal

Overall the space is a huge improvement. The amount of natural light alone is a massive upgrade to what the old check-in area, security checkpoints, and waiting area were like. This new pre-security departure hall offers lots of open space for passengers and passenger’s family/friends to wait. And the concessions and stores that disappeared during the construction, we’re getting those back and some new ones, like Loyal Legion, outside of security that everyone can enjoy. What do you think of the new terminal?

Looking at new PDX terminal from stadium seating area

 

Delta dropping Portland-Amsterdam, KLM picking it up

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From KLM —

Starting from October 27, KLM will fly three times a week on Tuesday, Friday and Sunday between Schiphol and Portland in winter. In summer 2025, KLM will fly five times a week on Monday, Wednesday, Thursday, Saturday and Sunday between Schiphol and Portland. The flights are operated by the Boeing 787-9 and offer 30 seats in World Business Class, 21 seats in Premium Comfort Class, and 224 seats in Economy Class.

 

It isn’t outright stated in the release but this service replaces Delta’s daily A330 service between Portland and Amsterdam. This is overall a large reduction in seats on the route, especially since it will no longer be daily in the summer.

This route originates from Northwest’s old route network which Delta continued for a little while and then slowly started shrinking over time. Delta has operated it as a “scissor” route, meaning the flight would fly Portland-Amsterdam-Detroit so that the plane could rotate through a Delta hub for maintenance. The return flight to Portland would operate in a similar fashion. This probably created a small amount of planning headaches, but Delta had been doing it for years.

Because Delta has a joint-venture with KLM/Air France, KLM flying the route will still earn Delta cash and they can connect some traffic through PDX, though I think that will be rare. KLM will operate a more fuel efficient plane, the Boeing 787-9, reducing costs on the route.

At the same time, I think it’s a downgrade for Portlanders both because of the reduction in schedule and because of the plane change. In economy Delta operates the A330 with 2-4-2 seating while KLM’s 787-9s operate with 3-3-3 seating. For a couple traveling together, those 2 seats by the window are a great option. The reduction in service is disappointing but maybe KLM will up the summer flying after selling the route for a while and seeing how well (or not well) it is doing. Of course the news release doesn’t acknowledge the reduction but in my opinion it should.

It does make me wonder about the future of Delta’s base at PDX. It feels like they are so focused on making Seattle work that they’ll reduce other west coast flying in pursuit of that goal. There have been rumors of Delta trying to get a Portland-Seoul route operating but I am very skeptical of that happening.

One little side note, at the bottom of the KLM press release it states:

Portland is the capital of the state of Oregon.

 
Portland is not the state capital of Oregon.

WestJet’s new UltraBasic fare

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From WestJet.com:

Starting today, WestJet is introducing its newest fare offering, UltraBasic. Replacing the Basic fare offering, UltraBasic is WestJet’s lowest priced option and has been designed as a no-frills fare that gives guests the choice to add certain extras like reserving a seat in advance or adding a checked bag.

It is a basic economy fare with a different name. Seat is auto-assigned, no carry-ons allowed (personal item is allowed), and passengers will be the last to board. It is really their old Basic fare with a new name and no carry-on bag allowed.

United’s Latest App Update is a Visual Flop

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The United iPhone (and Android) app, in my opinion, has been one of the better airline apps on the market. For one, it historically has been a native application, not a web view like Delta or Alaska’s apps, making it faster to respond and return information. The United app has also been a really good case study in information design and presentation; It is extremely easy to find what you’re looking for, from flight status information to searching for new flights to looking for your account details.

Over the last few years United has started straying from the design philosophies that really set their app apart. They have started using web views in certain areas of the application and have complicated what were once simple views. However, all of those were changes that didn’t reduce a user’s ability to use the app.

But today they released a new version and it is a bit of a mess. Most of the changes are cosmetic but the impact really hits some of what made the application usable.

Take for example these two screenshots:

The first screenshot is the new version of the app while the second screenshot is the previous version. They both show the same screen, the flight status information (granted, for different days for the same flight number). The amount of wasted space in the screenshot on the left is really frustrating. The user is forced to scroll the page to see further details, when that information could be displayed in the available space.

They have also made some font and color choices that I find questionable. The overall font on the app has changed and has become smaller and harder to read.

 

This is the flight status search results screen. Again, the new app is on the left, the old one on the right. I can see that they were trying to establish some form of application flow by moving the arrow to select the flight to the right but they have again used this new font at a smaller size and it is extremely hard to read. It almost feels like the kerning is off on the text.

 

Lastly is their choice of this blue. I know it’s part of their new branding but it is really, really hard on the eyes and it is everywhere. Mixed with the new font there are some places in the app where I have to look away to let my eyes focus. And can we talk about the pointless whitespace? Even in the old app there was too much, but they added more.

Part of me wonders if this is some new template with a new font family that someone in the United design department liked and just ran with it or if they actually did any user testing of the new user interface at all.

These flight results have the new bright blue everywhere. Paired with the new font, it just isn’t great to look at. When looking at a phone screen you have to strain your eyes because of the way the font is smaller and the bright blue clashes with the white background.

I really hope United reconsiders these changes. The font could probably stay if the kerning is adjusted and the overall size is increased. I think that’s actually my biggest complaint is that it was a larger font that has seen a size decrease with the new font. The native app font size should be adequate for most users to read easily without having to zoom in via the iPhone’s accessibility features.

United has long touted their app as the industry leader for helping travelers navigate their trip and book new trips but this latest update really hinders usability and ease of use.

What is happening with United reward prices?

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From Live and Let’s Fly:

As flagged by Chazza in a comment on Live And Let’s Fly, Lufthansa redemption rates have risen from 121K to 154K one-way between the USA and Europe. Even more alarmingly, ANA redemption rates have risen from 121K to 242K one-way between the US and Japan, a devaluation of 100%. The change was effective April 24, 2024.

While initial searches Seats.Aero suggested some differences in pricing, it is now clear that all prices have risen for both transpacific and transatlantic first class awards.

The whole post is worth a read but the gist is that it seems United has made some award price changes, in some cases a 100% increase in the number of miles needed for a long haul first class award. There have also been other reports of coach award prices on partners going up as well. In addition to this, the above linked post mentions there are dates with the lower prices still available and that’s what I have been seeing as well. This leads me to think that this is actually dynamic pricing being tweaked or fully implemented for partners.

I don’t love these higher numbers but with the peddling of credit cards around every corner and every “influencer” sharing how they got a crazy expensive vacation on points these higher prices were bound to happen. If you are a frequent traveler and look for rewards you may have noticed that it’s harder to find premium space, specifically business class, on a lot of long haul routes. With so many credit cards being marketed to people and the number of points in people’s accounts going up, the airlines are sort of forced to raise reward prices to try and remove those new outstanding miles from their liability sheet.

This is as good of a time as any to remind you, spend the miles when you have them, they are not accruing interest nor are they gaining value.

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