Year: 2017

The Cable Conundrum

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My wife recently switched from an iPhone to a Google Pixel 2, which in and of itself is worthy of a post, but the most noticeable immediate difference when making the switch is the cable headache we now face. We used to have a single USB-A to Lightning cable in the living room for when we needed an immediate charge, two of the same type of cables in the bedroom for charging overnight, a single short cable in the car for road trips, and a couple of cables in different bags for travel. Basically, we have a cable for each of the places we frequently charge our phones. This prevents us from constantly packing or looking for a charging cable. When I travel, I have one of the small Tumi amenity kits from Delta with an Anker two port 24W USB-A travel wall charger, two USB-S to Lightning cables, my in ear headphones, and my Apple watch USB-A to magnetic charger. I can pretty much get by for a week with that setup.

On Twitter I posted about Anker cables and my love of them. They are sturdy and affordable, so I have decided to get a number of USB-A to USB-C cables for my wife’s Pixel 2. What I am running into now is a growing conundrum where the cables are just getting out of hand. I know soon, USB-C to USB-C will be the standard, but until then, I need USB-A to USB-C/Lightning. All of the power bricks we use are USB-A out, except for my wife’s Pixel 2 brick.

I know these changes in technology take time but it feels like USB-C has been out in the wild for a while but everyone is having a hard time moving to it as a standard. On top of this, you have micro USB still being heavily used (Kindle, cameras, other accessories). It is more stuff to carry if you want to keep your different electronics charged as you travel.

So how do you travel with all of the cables? How do you manage them all at home?

* This post contains affiliate links to Amazon that benefit me financially if clicked on.

When a trip goes sideways

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A couple of weeks ago I was on my way to Taipei and Hangzhou with Fozz. The goal was to fly United’s last flight between Hangzhou and San Francisco. To do that, we planned to spend a day in Taipei first then head to Hangzhou, where we could transit without visa for another full day before flying back to the US.


On Friday the 13th (very appropriate) I woke up at 7am to catch my Portland-San Francisco flight and saw we were delayed by 55 minutes. No big deal, I had almost two hours to connect. The Santa Rosa wildfires had caused issues the day before as I returned from Las Vegas via San Francisco as well and I figured everything would be delayed. When I got to the airport the delay was 1.5 hours and I decided to talk to one of the gate agents about my options. She stated that there was an EVA flight to Taipei that left at 5:50pm that I would still have plenty of time for so she “protected” me on it, leaving my original United flight in the record should I get to San Francisco in time to make that flight.

By the time I boarded the plane in Portland, our flight was 2.5 hours delayed and I knew there was no way I would make my original connection but I was confident in making the EVA flight and stayed on the plane. Landing in San Francisco was uneventful and as I chatted with Fozz on the phone, the plane to Taipei was still at the gate with the door open. I might just make it! But it wasn’t to be. I arrived at the gate only to be sternly told that they were not taking anymore passengers. As I was told this, another person who was connecting was allowed to board. The only thing I can figure is that they had spoken to her previously or she was a standby passenger.

I still was not stressed, as I had an EVA flight confirmed, so I went to look for an EVA agent who could get me a boarding pass. Unfortunately, the EVA gate did not yet have an agent present and there was no one at the transfer desk. I also learned that both EVA’s and Singapore’s lounges at SFO had recently closed to make room for United’s new Polaris lounge. This left me in a position where my only option was to exit security and go to EVA’s ticket counter.

The agents at the EVA counter were very friendly and politely told me that they had no ticket for me and that I would need to talk to United to have them send the ticket over again. 45 minutes later and I was speaking with a United ticket agent who told me that the Portland agent should not have reissued the ticket the way she did and that it had been rejected by EVA. Due to the fires everything was full the next day but during this time Fozz had texted me to say that his plane was returning to the gate. The thought popped into my head that I might just be able to get back on that flight…

An aside, I still do not know why the United ticket agent at SFO did not offer to reissue a coach ticket on EVA. The original ticket was coach that was upgraded via a GPU, so my expectation was that she would at least offer coach on EVA. Maybe EVA was sold out in the back cabin due to the fires and misconnects?

Anyway, I went back through security using my original SFO-Taipei boarding pass and met Fozz at the gate. We asked an agent to relist me for the flight and she told us she could only do it after they had boarded, so we waited.

To make a long story short, the offer was to put me in coach in a middle seat (rather than downgrade the passenger they had upgraded into my seat) or to perform a carry over/carry back, essentially a trip-in-vain. At this point I was super tired and decided to just head back to Portland. Fozz was in agreement and decided to trip-in-vain as well.


I eventually made it back to Portland at midnight after dealing with multiple agents to get the tickets properly notated and reissued. It was a mess getting home, but in my mind, was the right decision. The Taipei flight landed nearly six hours late and would have completely burned our time in the city as we would have spent most of that getting to the hotel and back to the airport. I was bummed to miss the last Hangzhou-San Francisco flight, but at least I got an interesting blog post out of it.

If you’d like to hear more, Fozz and I recorded a Dots, Lines and Destinations episode about it.

Downgrade Your Life?

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In Sunday’s NYTimes.

And so, I resist. I downgrade, I discard, I decline to upgrade. More than a decade ago, I got rid of cable TV, then network TV. I cut out personal phone calls (unless the person is a continent away), then anything other than businesslike emails. If I want to catch up with a good friend or a family member, I wait until we actually see each other.

When the pop-up window on my computer asks if I’d like to install the latest version of this or that, unless it’s for security reasons, my response is, “No, thank you.” Nor do I want that “amazing” new app. My mother — yes, my mother — knew about Lyft before I did. I’ve never tried whatever Spotify is, preferring the radio and ye olde compact discs. I’m sure I’d still be using a CD Walkman if I’d ever gotten one to begin with.

Never got a Nook, a Kindle, an iPad, don’t want them. Until quite recently, I thought Alexa was a joke, a wild, hypothetical Orwellian item that might one day be foisted upon the world, not something that anyone might actually desire, pay for and willingly allow into her home.

Overall, there is some great advice in the column. Spend less time worrying about Twitter, Instagram, Facebook and more time thinking about… Anything else. But I do think the above takes it to an extreme. Sure, getting rid of cable TV is great, but what is she using to play compact discs? What about when it breaks? The answer is really something in the middle. Don’t spend too much of your life worrying about the conveniences of life, but instead on the important stuff. There have been plenty of books and blog posts about this subject.

ANA Fist Fight Points to Deeper Problem

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Another day, another incident on an airplane involving passengers and violence. This time it took place on an ANA flight from Tokyo to Los Angeles. Thankfully the plane had not left the gate yet and the passenger who instigated the fight was arrested and charged with assault. Some reports state that alcohol was a factor and while that doesn’t surprise me, there is something else going on. This is the fifth or so widely circulated incident of violence among or against airline passengers.

Some people want to blame the airlines for this. They’re an easy target and in some instances, they are absolutely to blame but the general trend of people simply resorting to violence in simple instances of misunderstanding is taking place more and more often lately.

I think it’s a mix of lack of patience, an unwillingness to forgive or admit fault, and a general feeling of frustration. Life is moving so fast that people forget that they aren’t the only ones with stress or difficult circumstances and are quick dole out their anger on others.

We need patience and understanding now more than ever. As I pointed out on a recent episode of Dots, Lines and Destinations, we need to be peacemakers rather than those who encourage this violent behavior.

Credit Score Changes Coming

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The Associated Press is reporting that big changes are coming to the way credit scores are calculated. The changes would be for VantageScore, a company that handled 8 billion account applications and is the prime score used for credit card applications.

Of note is the following:

Using what’s known as trended data is the biggest change. The phrase means credit scores will take into account the trajectory of a borrower’s debts on a month-to-month basis. So a person who is paying down debt is now likely to be scored better than a person who is making minimum monthly payments but has been slowly accumulating credit card debt.

The news continues:

But VantageScore will now mark a borrower negatively for having excessively large credit card limits, on the theory that the person could run up a high credit card debt quickly. Those who have prime credit scores may be hurt the most, since they are most likely to have multiple cards open. But those who like to play the credit card rewards program points game could be affected as well.

This could spell the end of credit card churning for those who partake in that game. Having multiple accounts open with large debt limits will possibly penalize you due to the risk that such behavior poses.

Without seeing it in action, it is hard to know if this is a good or bad thing, but my gut says that rewarding positive behavior (paying down debt, not having lots of cards open) is a good thing.

The AP doesn’t list a date for when these possible changes will take place, but it will be interesting to see play out.

Couple Removed from United Flight (or a non-story)

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From KHOU (autoplaying video):

Michael Hohl, the groom, said he and his fiancé, Amber Maxwell, were the last to board the plane.

According to Hohl, they noticed a man was spread across their row napping when they approached their seats, 24 B and C.

Not wanting to wake the man, Hohl said they decided to sit a three rows up in seats 21 B and C. He said they didn’t think it would matter because the flight was half full with multiple empty rows.

21 B and C are exit row seats on United planes and considered Economy Plus because of the extra legroom.

After sitting, Hohl said a flight attendant approached and asked if they were in their ticketed seats. The couple explained they weren’t and asked if they could get an upgrade, but instead they were told they needed to return to their assigned seats.

So then they tried to finagle their way into the seats by asking for the upgrade.

“I think customer service and the airlines has gone real downhill,” said Hohl. “The way United Airlines handled this was really absurd.”

So the couple could have simply asked the flight attendants to ask the man in their row to sit up (which he would have been required to do for takeoff anyway), but they opted to seat themselves in a better seat.

To sum it all up, this is a non-story.

The United Debacle

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I am sure you have seen the videos of the United passenger being forcibly removed from a flight by police after refusing to be “bumped” (called an IDB) to a flight the next day. The video and the situation in general, is disturbing and frustrating. First off, United has handled the entire situation poorly. United told everyone the situation and then after this particular passenger refused to leave the plane, police were called to remove him. He was yanked out of his seat dragged down the aisle, bloodied. As Seth points out, United had more options available to them to deescalate the situation from the beginning.

Even at $800 in comp (plus presumably the overnight hotel, meals, etc.) United failed to find the four it needed. The first two IDB candidates left quietly enough. The doctor did not and authorities were called. The resulting removal was not pretty, to say the least. Could United have gone higher in compensation offer? Absolutely? If it has strict policies that prevent such then those should be revisited. Especially when it is a case of must-ride employees and not a more common oversell tied to maximizing yields.

The passenger also has some culpability in the matter. The contract of carriage you “sign” by buying a ticket states that you can be involuntarily bumped from a flight if needed. Compensation must be provided, accommodations are to be arranged, and a new flight is to be booked. The problem is, most people do not read the contracts of carriage. Just about every airline has one and though it is a dense document, a lot of crucial information about your rights as a passenger are contained within. This article by Julia Horowitz and Jon Ostrower puts the state of the contract of carriage in perspective.

Airlines set their own policies when it comes to the order in which passengers are bumped. The terms are sketched out in “contracts of carriage” that passengers agree to when they buy their tickets.

On United flights, people with disabilities and unaccompanied minors should be the last to be kicked off, according to the company’s carriage contract.

American Airlines says it denies boarding based on order of check-in, but will also consider “severe hardships,” ticket cost and status within the carrier’s loyalty program.

Delta Air Lines also takes check-in order and loyalty status into account, as well as which cabin a passenger is slated to sit in. The carrier also says it makes exceptions for people with disabilities, unaccompanied minors and members of the military.

The lack of knowledge about the contract of carriage is no excuse for United’s actions though. And there were still other options they could have exhausted in addition to cash. Why not offer the passenger a rental car for a one-way drive to Louisville? Or what about guaranteeing a seat on the next flight (there was another flight leaving later that night)? Instead the cops were called. This seems to be the common way to handle issues onboard planes still at the gate these days. The gate agents and flight attendants are not referees and their typical operating method is to explain once, maybe twice, and then involve an authority figure.

Lastly are the police officers. Their handling of the situation was downright uncalled for. And deflecting the cause of the man’s injuries as “tripping” just makes me even more upset.

All of this to say, I still don’t think we have all of the facts yet. We know the handling of the entire thing by United was crappy but the three unanswered questions that are important are:

  1. What prompted the calling of police? Was it just the man’s refusal to leave the plane? If so, there needs to be some serious work done on policies for involving authorities.
  2. How did the man get back on the plane? It seems crazy to me that he was dragged off the plane by police and then somehow made his way back on. What transpired during all of this?
  3. Why did United agents not try harder to entice passengers to voluntarily leave? And on top of that, why exactly did they need a crew of four in Louisville so last minute? It seems like a crew scheduling issue really was the root cause of this entire thing. Maybe their regional carrier has a little explaining to do on why the scheduling was so messed up.

I actually tried to avoid writing about this topic but the general noise on social media and around the web just really made me question our intentions. It seems like we’re all itching for a modern day crucifixion of anyone that seems to have done any kind of wrong and social media gives us an outlet to express that. But without all of the facts are we really doing the most good? Or are we fueling a fire that perpetuates bad behavior in the long run? If we don’t want air travel to be like a bus in the sky then we need to treat it better than a bus and expect more of it.

Seeing tweets about banning the overbooking of flights or that having a ticket gives you “rights” is frustrating to me in a way that is hard to explain. I am sure there are good intentions behind most of it but without all of the facts the tweets seem like noise for the sake of noise. And it just seems to pile up.

As a frequent United flier I am disappointed in their handling of the situation and how they have responded to it so far. I will my voice my displeasure with them directly. I am also frustrated that law enforcement handled a non-violent situation with violence and in their write-up of the events placed the blame for the passenger’s injuries on the passenger.

Let’s hope that this serves as an example of how not to handle these situations in the future for everyone involved. If you are looking for more reading on the subject, I think Seth’s take is one of the more levelheaded and thought provoking write-ups out there. Phil Derner Jr’s piece on NYCAviation is also great.

A Farewell to Portland-Tokyo?

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This post may seem premature and to be clear, I have no inside information from Delta or the Port of Portland. This is simply a hypothesis.

With Delta’s newly announced joint venture with Korean Air it is becoming more and more likely that the Delta hub at Tokyo’s Narita Airport will be dismantled. For me it means that a great non-stop option to Tokyo PDX-NRT, will likely go away, or at least become Portland to Seoul.

But I am with Cranky Flier on his analysis.

This may be sad for those who liked having elevated service to Tokyo, but the vast majority of people, this new Korean relationship will be far more valuable. At the same time, Delta can continue to develop its relationship with China Eastern to further penetrate the Chinese market. China will likely become the most important air market in the world over time. While there are joint venture issues since the US and China don’t have open skies yet, Delta is now incredibly well positioned with both Korean and China Eastern offering tremendous penetration. Meanwhile, for American, China has been one of the most vexing problems, so it decided to do something about it.

As nice as having a non-stop option to Tokyo is, having a one-stop option to all over Asia is even better. The current Delta connections out of Narita are varied (Manila, Singapore, Bangkok, etc.) but mean that the airline has to dedicate aircraft and crews to a hub halfway across the world. Back in say the 1970s and 80s and really even into the 90s, having a hub in Tokyo made a lot of sense for airlines. Interline agreements, joint ventures, and airline alliances did not exist so if an airline wanted to carry passengers from a hub to a far off destination they needed all of their own resources available along the way. Today that model has changed. Airlines are leveraging partnerships to get passengers to destinations where they do not themselves fly. Delta, disappointed with the lack of Tokyo-Haneda slots that have been given out, is smart to reallocate the planes that currently fly in and out of Tokyo-Narita to places where it makes more sense (read, money).

While I will be sad to see a historic route go away, I love the idea of connecting in Seoul for other places in Asia. The airport is laid out well and Korean Air has a good reputation.

The unanswered question is, will a Japanese carrier like ANA or Japan Airlines approach PDX to offer a non-stop option to Narita or Haneda. With the new partnership between Alaska Airlines and Japan Airlines, there is a case to be made that a Japan Airlines flight is a no-brainer. But my fondness of United and the Star Alliance would really love seeing an ANA 787 parked at PDX offering a non-stop to Haneda.

What Happens When the Queen Dies?

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I was fascinated by this story from Sam Knight. When Queen Elizabeth passes away it will be the end of an era and arguably the end of the British empire. A new monarch will ascend and all of the details of the transition are incredibly intricate.

Unlike the US presidency, say, monarchies allow huge passages of time – a century, in some cases – to become entwined with an individual. The second Elizabethan age is likely to be remembered as a reign of uninterrupted national decline, and even, if she lives long enough and Scotland departs the union, as one of disintegration. Life and politics at the end of her rule will be unrecognisable from their grandeur and innocence at its beginning. “We don’t blame her for it,” Philip Ziegler, the historian and royal biographer, told me. “We have declined with her, so to speak.”