The plan for my Monday is usually pretty simple, get to the airport, get on the plane, fly somewhere, and get to work. Today was not much different, right up until the point where we passed up our destination, New York’s LaGuardia airport, did a 180 degree turn over Connecticut, then started our approach to the airport. That’s when things got really interesting.
As we approached LaGuardia, I looked out the window and saw what looked like a wall of water in front of us. The captain had informed us that there was weather in the area but that they were still taking arrivals so I thought the rain may have been isolated off our left side. On final approach, right around 200 feet, all hell broke loose. Day turned to night and our plane dropped suddenly. I heard the engines spool up and felt the plane’s nose go up. We made a sharp left turn over the main terminal building and continued climbing.
Ten minutes later and the pilot announced that due to our long approach, the plane’s fuel was low and we would not be able make another attempt at landing at LaGuardia. Instead, we would be diverting to Newburgh’s Stewart International Airport. That landing was normal and we taxied to the FBO (fixed-base operator) that United contracts with at Stewart Airport where we sat and sat and sat. Eventually the weather at LaGuardia cleared and our plane was refueled and we were on our way back to New York City.
The view of Newburgh - Stewart International Airport from my window
Almost three hours later and we landed at LaGuardia. In the United States I have never experienced people clapping after a landing, but they did after this touch down. Can’t say I blame them; That missed approach was one of the more hair raising flying experiences I have ever had, but it did my make Monday interesting.
I should add that the United crew did a great job keeping everyone informed of what was going on and at Stewart Airport they walked around handing out drinks and giving free access to DirecTV. They were even letting people who wanted to deplane and drive to NYC from Newburgh do that. So, my hat is off to the crew of United 1280. You handled a less than ideal situation professionally and with a lot of courtesy and I appreciate that.
In a couple of weeks I will be flying Houston to Singapore via Washington-Dulles and Tokyo-Narita. The one-way journey takes 27 hours and puts me into Singapore a full day and a half after I leave. The departure time from Dulles is 1:15pm and arrival into Singapore is 11:55pm (Day+1). My strategy for fighting jet lag on this journey is to take a 5-6 hour nap on the Dulles-Tokyo segment, arriving into Tokyo around 3:35pm. Then, from Tokyo to Singapore, I will try to stay awake the entire time so that I am sleepy on arrival into Singapore. The return flights via Hong Kong and Chicago don’t have me nearly as worried as I’m sure I’ll be worn out when I return to Houston no matter when I choose to sleep.
My time in Singapore is limited and I am torn as to shift my body clock on to Singaporean time or just sleep when tired and explore the city when wide-awake. What would you do?
I have never been much of a writer of airline trip reports. Most flights, I end up not keeping track of a lot of the details, food options, and interesting tidbits. However, on my most recent trip to Prague and Berlin, I decided to take a few pictures and keep a few notes from the experience. The trip was done in United’s recently revamped BusinessFirst cabin as well as their domestic first class cabin and Brussels Airline’s economy cabin.
Austin-Chicago
The first segment of the trip was Austin to Chicago on a United Express CRJ-700 (operated by GoJet Airlines). These aircraft feature a small first class section as well as Economy Plus. These aircraft do not have any entertainment so I spent the flight reading and watching a couple of shows on my phone. They also do not have ovens so the crews do not serve meals in first class. Instead, first class customers are given a snack box that contains things like Rondele Spreadable Cheese and Milano cookies.
We actually ended up arriving in Chicago about 30 minutes early, but things went downhill from there. I knew something was up when we taxied to the “penalty box” and sat for about ten minutes. The pilot announced that we were a little too early and were just waiting for a gate to open up. These kinds of things happen and I was not too worried since we still had a decent amount of time to make our connection. But we sat. And sat. And sat. Over an hour later we made it to a gate and were deplaned. While I stood on the jetway waiting for the gate check bags to arrive I overheard our pilot talking to the rest of the crew about the plane that was occupying our gate and the circumstances for our delay. Apparently, the previous aircraft’s pilot was claiming a maintenance issue as a form of protest against a new pilot contract with United. Whatever it was, it forced us to run to our next gate and come very close to missing our connection.
Chicago-Brussels
Our Chicago-Brussels segment was operated by a pre-merger United 767-300. We were seated in the business class cabin which features lie-flat seats in a forward/backward configuration. United has recently renamed business class “BusinessFirst” which is what business was called on Continental Airlines. I had picked the backwards facing 6A and 6B because the reviews I had read stated that they were fairly quiet, being just behind first class and the furthest seats from the mid-cabin galley. The first thing I noticed when I walked on-board was the attitude of the crew. Every single crew member had a smile on their face and were greeting each passenger as they boarded. That was a good sign of things to come.
United BusinessFirst on the 767-300
After settling in, the flight attendant offered us champagne, water, or orange juice and handed us each an amenity kit and a dinner menu. The new United amenity kits are slightly smaller than what Continental provided but bigger (and better) than what pre-merger United offered. The skin care products are by philosophy and are a welcome change.
My expectations for plane food, even in business class, are relatively low. I know that making a gourmet meal at 35,000 is a near impossibility and do not keep any illusions that the meal will be amazing. What I do look for is something that is edible, fills me up, and has some element of flavor. The main courses for this flight was as follows:
Grilled Pork Chop – Green peppercorn sauce, shiitake mushroom bread pudding, white asparagus, and broccolini
Osso Bucco-style Breast of Chicken – Chanterelle mushroom ragout, garlic polenta cake, and broccolini
San Francisco-style Cioppino – Seared hake and grilled shrimp in tomato-seafood sauce with mixed vegetables
Spinach Cannelloni – Four cheese sauce and roasted tomatoes with Parmesan cheese
None of the options really jumped out at me so I decided on the grilled pork chop. The quality was about what I expected. The meat was a little overcooked but the sides were quite good, particularly the mushroom bread pudding. I had trouble taking pictures of the food due to the low light in the cabin, so I have not uploaded a lot for this part of the trip.
United Airlines BusinessFirst Pork Chop
After finishing the main course, the flight attendants came around with the cheese carts. The selection was ok and I picked a few that looked good. Looking at my watch I realized that service was going on hour three and I really needed to get some sleep since we would be landing in five and a half hours. I passed on the ice cream sundae service, made my way to the restroom, and changed into my Lufthansa pajamas from our trip to Germany a couple of years ago. I converted the United seat to a bed, put in my earplugs and pulled on my eyeshades, and slept for close to five hours.
When I woke up the crew was preparing to serve breakfast so I changed back into my jeans and shirt and prepared all of my carry-on stuff for arrival. When the breakfast tray came it consisted of the normal transatlantic breakfast, yogurt, some fruit, and what was essentially a plate of cold cuts. I think this is really where United could improve its BusinessFirst service. First, the fruit was close to being inedible. The pineapple was turning brown and the rest of the fruit was melon. Throw some strawberries or grapes in there. Second, why serve cold cuts? I know it’s more substantial than the croissant that used to be served but it’s just as underwhelming. I just decided to eat the yogurt and pass on everything else.
Before we had left Chicago I had spoken with the purser about arrival service in Brussels. He let me know that he would contact the airport staff there and ask that they meet me when we deplaned. When we arrived, there was a United employee waiting at the aircraft door. He asked what it was we needed and when told about the shower quite bluntly said, “we only sometimes provide that to United Global Services members” but added that I could talk to the United employees at the ticketing desk. I knew we had to exit security anyway to make our connection so I told the employee thank you and walked to the ticketing desk.
I greeted the ladies working the ticketing desk and described what I was looking for, the arrival shower service that United offered to their business class customers. At first I received a couple of weird looks, then they told me that this was a service that they only offered to Global Services members and even then it was rare. Now, I had spoken with a couple of United employees before the trip and both had assured me that there was arrival service for BusinessFirst travelers. Since this trip, I’ve been told that Brussels screwed up and I should have been given a room at the Sheraton across the street from the airport.
Anyway, back to the trip. Since it was now clear that getting a shower would be a near impossibility, we looked for a deserted restroom, gave ourselves a “sink bath”, changed, then found the luggage lockers and locked up our bags, and headed into Brussels via the train.
Four Hours in Brussels
When I booked this trip, the most desirable connections to Prague were also the most expensive, leaving us with a six hour connection in Brussels. Not wanting to spending that time hanging out in the airport, we paid the 10 Euros each to take the train into town.
We visited the Grand Place and the Mannequin Pis (who, oddly, was dressed up for the Fourth of July), but most importantly, we paid a visit to Poechenellekelder, a great little beer hall with outdoor seating. We enjoyed a couple of Belgian beers before realizing how tired we were from only five hours of sleep and decided to head back to the airport.
Mannequin Pis - Dressed up for the 4th
Brussels-Prague
We knew that we would have to check our remaining carry-on due to European carriers being much more stringent regarding the size of luggage brought on-board. After the most efficient check-in and security experience I have ever had, we were walking to the Brussels Airlines lounge in the “domestic” Terminal A. There are a number of lounges, including an SAS lounge, controlled by a single access point. We were given the option of visiting any of the Star Alliance lounges and opted for the Brussels Airlines one just to see what it was like. On entry we were handed two WiFi cards that were good for one hour of access each. Besides the great tarmac views, the lounge was rather stagnant. All of the lounges share a bathroom located near the security desk. After reading other reports on the lounge, it definitely seems that the SAS lounge would have been a better choice.
About ten minutes before boarding, we walked to the gate and waited. Being in coach on this segment, I figured it would be the normal boarding scrum that we have experienced on carriers like Lufthansa and Austrian. Surprisingly, Brussels Airlines made a call for business class passengers and Star Golds. We made our way to the gate and were allowed to board before the rest of the plane. Nicely done Brussels Airlines!
The flight itself was uneventful. Brussels Airlines charges for just about anything, including water, unless you are in one of their two premium products (Economy.Flex and Business). We landed in Prague a few minutes early and received our bags at baggage claim and start our adventure in Prague.
Up Next…
In the next installment I’ll give you a quick tour of Prague, express my love of Berlin, and show you what the BusinessFirst product looks like on United’s Boeing 757-200s.
When I checked into my hotel this week I was told that Hilton has moved to “providing the paper in digital format”. I inquired as to what this meant and the person working the check-in desk said, “we are no longer delivering newspapers to rooms”. I then wanted to know what the digital version was, only to be told, “well, you go to usatoday.com”. Thanks. I was thinking that maybe Hilton had worked out an agreement with a paper like the NY Times or the Wall Street Journal to provide a customized digital version.
Now, I cannot find anything on the Hilton website about this policy but the front desk insists that this is a new Hilton policy/program. Does anyone out there have any further information regarding this policy?
“The mass is cancer. Ringo has one or two months left.”
At first I stared at the text message, still trying to focus on the conversation that had suddenly started sounding like faint background noise. Then, my mind grasped the meaning of the message and I felt my eyes water. Wait, what? I’m in the middle of a client meeting, why am getting choked up over a dog? He is not just a dog, that’s why. He is a family member, a friend, and my little buddy.
Ringo has been a member of our family since I was in high school. Right off the bat he and I were friends. We did not do the stereotypical dog and young boy things that you see in movies. No, he would lay under my feet while I was reading or on the computer. He would follow me around the house, sometimes coming close to knocking me over when I did not realize he was behind me. But most often, we played a game of chase. Ringo loves showing off and a chase is the best way to get him to strut his stuff. At the same time, Ringo is an ornery guy. A sprinter. He loves to wait for the front door to open just to take off and explore the neighborhood.
Sure, to most people, dogs are dogs. But Ringo, and other family pets for that matter, represent something else. Ringo is a confidant, a silent friend. As I type this, all of the memories I have had with my friend are overwhelming my thoughts. My one hope, to be home and with him when it is time for his final rest.
At LaGuardia, Delta is offering 100 new nonstop flights this summer to 26 new destinations. The expansion was made possible by an unusual deal with US Airways Group Inc (LCC.N), which swapped air traffic slots at LaGuardia for Delta assets at Reagan National airport in Washington.
[…]
“New York is a dogfight, and it’s really the holy grail for many of the competitors out there,” said Chuck Imhof, Delta’s managing director for New York sales.
While sitting on the tarmac at LaGuardia a couple of weeks ago it was very obvious that Delta is making a huge push at the airport. Seeing how American and United respond should make for an interesting fall season.
We were halfway through our meal before the flight attendant serving us became talkative. The Lufthansa flight attendants on long haul flights are always a little reserved until they know the customer is alright with conversation and even then, they are focused on their jobs. She asked whether or not Frankfurt was our final destination. When I said “no” and explained we were going to Dresden, I got received a puzzled look. “Christmas Market”, I said. Then she understood.
Between the nights of February 13 and February 15 1945, four raids were flown against the city of Dresden by British and American air crews. 3,900 tons of high explosives and incendiary devices led to a firestorm that engulfed the entire city center, leaving an estimated 25,000 people dead and reducing much of Dresden to rubble. To this day the justification of the indiscriminate bombing of the city is still called into question (by this time in the war, the USAAF had focused on strategic bombing of specific military targets).
At first glance, Dresden does not look like much. A simple Altstadt (old town) on one side of the Elbe River and a more modern and in some cases, Soviet looking, new[ish] town on the other side. Lining the river are a myriad of historic buildings, most rebuilt using the rubble from the 1945 bombings. The city is not well known to Americans, except for those who happen to use the stop to stretch their legs while taking the train from Prague to Berlin or maybe to visit the transparent Volkswagen factory. But once you dig into Dresden a little, you find a very kind people very happy to have visitors gracing their city.
Our trip took us to Dresden in mid-December, when the Christmas Markets are in full swing. Europeans flock to Germany to visit the country’s plethora of markets, but Dresden gets special attention being the largest and oldest of the markets. Having first opened in 1434 and known as the Striezelmarkt, entering the market is a little overwhelming. The smell of sausage, Glühwein, and Lebkuchen fill the air while people mill about with their children and extended family. From time to time a group of carolers starts singing and all of the people around join in the chorus. Buy a cup of Glühwein and a few slices Christstollen, a bread with dried fruit that melts in your mouth, and just enjoy the market. A special treat is the parade, known as Bergparade, put on by miners from the surrounding mountain communities. The miners chant and sing while walking around the Altstadt. Seeing all of the different mining “companies” was our first experience in Dresden on the night we arrived and it was a great introduction to the spirit of the city and of the Christmas Markets in general.
Other attractions in Dresden? We listened to an organ concert in the rebuilt Frauenkirche, visited the “Hygiene” museum, and enjoyed a few cafes and people watching around the city. Dresden is very walkable and the tram system is great for those further jaunts around town. There are a number of good brewpubs/beer halls, including Brauhaus Am Waldschlösschen and Feldschlößchen-Stammhaus. Needless to say, a few days in Dresden are well worth it, especially before Christmas.
Dresden has had a turbulent history, but the city and the people have weathered it well. If you are ever in eastern Germany, a visit to this fine Florence on the Elbe is worth it.
The committee chairman, Rep. Mike Rogers, R-Ala., opened the hearing by suggesting the agency’s staffing is bloated and could be reduced by 30% to 40%. Referring to the Fort Myers, he asked what it takes to get fired from TSA.
“I believe you are too bogged down in managing an oversized workforce to mitigate the next potential threat,” Rogers said.
The news of Houston’s Hobby airport receiving permission from the city to start international flights was big. Lots of people are happy, making the assumption that Southwest Airlines is going to significantly lower costs in the Houston-Latin America market. That is a different discussion, the real focus of my attention lately has been United Airlines’ reaction to the news.
Three big things were announced by United shortly after the news that Hobby would become an international airport; There would be 1,300 employees laid off in the Houston area, the Houston-Auckland route would be going away, and there would be other capacity cuts. For all three of these announcements, United directly blamed Houston city council and their approval of the Hobby expansion plans.
Laying off 1,300 employees now, due to an expansion that will not be complete until 2015 seems a bit strange doesn’t it? That is probably because these cuts have been planned for a while now and United is using the Hobby news as cover. United has not been specific over who will be laid off, but I would be willing to guess that a lot of the layoffs will not be focused on airport employees. United is going to try and consolidate their operations staff and their headquarters staff. Look for layoffs of back office employees and some front line folks.
The Houston-Auckland route cancellation is a bit different. There is a very real possibility that the route being cancelled is partially due to the Hobby Airport news. The idea behind the route was the connecting of Latin and South America to the Oceania region. Currently, the market is only served by Aerolineas Argentinas and Qantas, both offering limited coverage in South America. I have had a few people say to me that there’s no way United was basing this route on this traffic alone. Sure they were. The 787 is perfect to make money on the Houston-Auckland route with connecting traffic split between the U.S. and Latin and South America. Between passengers and cargo, the route could have been very successful. However, between fuel costs, the economy, and now the news about Hobby, United must have reevaluated the route and decided against it.
Lastly, United has said there will be capacity (flight) cuts due to the Hobby expansion. These cuts too, were probably planned before the Hobby changes ever gained traction. First, United is retiring all of their 737-500s and a lot of the older, pre-merger, United 757-200s. That’s a lot of capacity cut simply because the planes are older and inefficient. But blaming such cuts on the expansion of Hobby is a stretch.
In all of this, United is doing something that in my mind is very dangerous. They have been very vocal against the expansion of Hobby. The news organizations picked up on this and started calling it an “airline war” when the issue of Hobby’s expansion is one that concerns the city as a whole (or, at least it should). Instead, United has dived straight in and tried to fight this as bad for them instead of focusing on impact to the city, the city’s growth, and the infrastructure around Hobby. These are the issues that we as Houston citizens should be asking about.
I think United should have been upfront on why exactly international flights from Hobby would affect international traffic out of Bush Intercontinental, rather than just painting some broad strokes and hoping that people understood. What United has done has left a bad taste in a lot of people’s mouths because they can see through the “we’re laying people off because of Hobby expansion” rhetoric. The timeline does not match up.
In reality, the merger has made some inefficiencies in the IAH hub, especially for southern east coast to northwest coast connections. Why have all of that traffic go through IAH when you’ve got flights with empty seats leaving from Denver and an incentive from the city of Denver to push more traffic through that hub? But, using the Hobby news to cover your butt on such changes is bad public relations and passengers are able to see through the charade.
What United should have done is immediately offer some specials to the markets that Southwest considering entering. The goal should be to convince customers that you are the best carrier for a particular route, not to create ill will by announcing layoffs and route reductions. Compete on service, price, and reach and go head to head with Southwest.
The future of IAH is simple, United is not going to abandon a fortress hub. They’ll attempt their political game but it will backfire, we’re already seeing that, then they will be forced to compete but will now be digging themselves out of a public relations hole. I am willing to give United a little leeway but they are trying my patience and I’m sure other Houstonians feel the same way.
The city pulled the trigger on this plan solely focused on the wrong thing, airfare. City council needs to evaluate the impact to the surrounding neighborhoods and what improvements to infrastructure will cost (Southwest will not be picking up those costs) rather than thinking about how much the flight for their wild Cancun weekend will cost. The impacts to air traffic and passengers should be examined more closely as well. The CAPA study is a great resource. At the same time, United needs to reevaluate their “protest” of the city’s decision. Focus on how you can make the traffic you are relying on for these routes stick with you United rather than doing everything in your power to drive them away. This is Marketing 101.
The Senate Appropriations Committee on Tuesday moved forward with legislation to increase airline passenger security fees, beating back a GOP attempt to keep them at current levels.
The 2013 Homeland Security appropriations bill would increase one-way fees for passengers from $2.50 to $5 in order to close a budget shortfall at the Transportation Security Administration.
Yet the TSA has security items going unused and sitting in storage. This is the perfect opportunity to reduce the reach of the TSA by forcing them to come up with a smaller budget and operate within that budget.
