Last week, United announced that they would be moving their p.s. (Premium Service) operation from John F. Kennedy International Airport to Newark Liberty International Airport. At first, I scratched my head, then I watched the flood of posts about how this is a terrible move, then I read rebuttals that it is a genius move. As with most things, the reality is somewhere in the middle.
United will cease operations at JFK in October of 2015 and move the p.s. flights to Newark. This means there will be no more service at all for United at JFK. This was done via a slot swap with Delta, basically trading landing rights at each airline’s hub. United has said that this will help boost connecting traffic via Newark from the west coast, especially the European destinations served only out of Newark and United’s only flights to India. The move will also give business class customers a flat-bed seat from the west coast to those same destinations.
With the addition of p.s. service at Newark Liberty, United customers flying on transcontinental flights to and from Newark in the BusinessFirst cabin will, for the first time, enjoy flat-bed comfort for their entire journey when connecting to and from flights across United’s extensive trans-Atlantic and trans-Pacific networks.
As Seth points out, there are some huge operational benefits as well, including having 757-200s with more BusinessFirst seats at their disposal. It also frees up some Airbus and Boeing planes to operate other routes rather than doubling up on New York service as United was doing previously.
These aircraft are also occasionally serving Hawaii and other domestic destinations as the older 752s are being retired out of the fleet. By putting all of them into the same pool of potential aircraft it is possible to shift capacity much more easily.
The rest of Seth’s analysis is worth a read too, as usual, he’s level headed and reasonable when it comes to reporting aviation news.
At first, I had very mixed feelings about the move. Terminal 7 at JFK where United operates is a prime example of how bad an airport experience can get. Terrible security lines, no real amenities in the terminal, and at times, a lot of overcrowding all made me despise the experience. But, JFK is convenient for a lot of Brooklyn, Queens, and the rest of Long Island. I took a few red-eyes from the west coast to be at our offices around the Brooklyn area and it was a really quick transfer. I find the transfer from Newark to Manhattan to be about as long as the one from JFK to Manhattan and sometimes Newark is faster, depending on traffic and which way your cab driver decides to go. Also, Newark has come a long way in terms of amenities. It’s clean and for the most part well lit and while I am not a huge fan of the OTG changes, the food options are still much better than what is available at Terminal 7 at JFK. The one big downside of moving things to Newark is the United Clubs. I do not use them a lot, but every time I do they are packed. As in, can’t find a seat packed. It is usually around the time of the west coast and European departures but I have also seen it that crowded early in the morning. If United does something to help alleviate the crowding issues, there is not much left to say about this not being a good move.
Just think about it. You live in San Francisco but have a meeting in Hartford, Connecticut. With this move by United you can now fly in BusinessFirst overnight and catch the early morning flight to Hartford at Newark, rather than having to drive from JFK up that way. Or, if you are catching a European connection, you can now get the BusinessFirst experience rather than a domestic first class seat, all the way from your origin to your destination. Still don’t want to trek to Newark? There are always the flights out LaGuardia.