Tag: cars

Rental Car Runaround

ssegraves

My arrival at LAX was met with a huge rainstorm. I took the rental car shuttle for Avis and found my name on the board with a “See Preferred Counter Staff” note next to it. I walk inside and I am quickly greeted. The gentleman informs me that he has a number of different SUVs. I ask for a car, to which he replies, “well, the only available car I have for you is on the other side of the lot”. It is pouring outside and LAX rental car locations don’t have covered parking. Why should they, they don’t get enough rain to warrant it, but it’s 11:30pm and I just want to get to the hotel and get some sleep before a 4am wake-up.

I take the SUV, a Hyundai Tuscon. 28,000 miles on it but the Tuscon drives alright. Like most rentals, the windshield is filthy with a film on the inside making it difficult to see in the pouring rain. Rental companies, if you are reading this, clean the inside of the windshields! It’s important!

I end up driving the Tuscon for a few days all around Los Angeles. It guzzles gas like it is going out of style. I do not have to pay for the gas, but the client does and I think having to fill up once a week is a bit excessive, especially since I am only driving 40 miles a day. So, I place a phone call to an Avis location near the office and ask if they will swap out the Tuscon for a car. Nope, only SUVs left. I call another location, same response. I find a place that does have a car but it’s a Hyundai Elantra with 45,000 miles on it. No thanks.

Eventually, I call the Avis counter at Burbank airport and explain that I would like a car. They have some! It is a bit further of a drive but I make it there and inform the counter agent that I had called and requested a car. He thanks me for being an Avis First member, one of the “elite” levels in their program, then informs me that he has a Ford Mustang or a Nissan Altima. I ask if he has a Prius available, I saw three of them when I was walking to the counter. “Nope, they’re reserved”.

This is where I have to speak up. On Avis’s website, I had reserved an intermediate car, instead, they auto-assigned me a SUV as an upgrade. Yet, there is no way for me to specify that I want a hybrid vehicle or fuel efficient vehicle. Avis even touts their Prius rentals, yet there is no way to specifically reserve one.

Then there is the counter experience. If you have a lot full of cars and especially 3 or 4 Priuses yet when I ask to grab one of them and the answer is “they’re reserved”, how is that even possible? How is someone reserving that specific car? And, if they didn’t reserve it but it was assigned to them, why can’t you assign them something else.

I tried to have a little bit of this discussion with the person helping me but he was insistent that the only options he had were an Altima or a Ford Mustang. I took the Altima and it’s better to get 30mpg than the 20mpg I was getting with the Hyundai Tuscon, but the rental car experience is really abysmal. It is not just Avis, but all of the different car companies. Sure, there are “pick your own vehicle” rows with most companies but there is no guarantee those vehicles are not completely beat up inside or don’t smell like smoke. Even my Silvercar rental over the Christmas holiday was mediocre. The car had dings in it, the attendant pointed them out to me, yet he had a bunch of cars sitting around available.

There has to be a better way to do this. Let me look at your inventory and reserve a specific car or even a specific class of car. Let me state “no SUVs” in my profile and have that honored. Let me know how many miles a car has on it before I walk to it.

All of these things would make the entire experience better. I am interested to hear your thoughts on the rental car process. Leave a comment below and let me know what you think.

Hitchhiking In Germany

ssegraves

A delay. We’re sitting in the Bremen train station trying to figure out what is going. We have run down one set of stairs and up another to get to a new platform and now it looks like our train will actually leave from a completely different platform. Welcome to regional train travel to remote parts of Germany.

Originally, the goal was to make it to Bremerhaven, a port city on the northern coast of Germany west of Denmark, before 2pm. Why you ask, are we going to Bremerhaven? It is the city where my wife was born. Her parents were stationed there as Air Force personnel and we wanted to see the city, the barracks, and just visit a little bit of our family history.

Everyone is standing around a Deutsche Bahn employee. I try to listen with my minimal German skills and hear what is keeping us from making it to our destination. Sadly, it sounds like an accident on the tracks to Bremerhaven ended in a fatality. The official assures us that the train will leave in 15 minutes.

Sure enough, 15 minutes later and we are onboard a train and moving toward Bremerhaven. The train is packed with all of that day’s passengers to Bremerhaven being onboard. We stop at two or three stops and everything seems normal. At the last stop, in a town called Lunestedt, an announcement is made that this is the final stop and everyone must leave the train. What I had missed in the earlier discussion with the Deutsche Bahn official was that from Lunestedt all passengers would be required to take a bus the rest of the way to Bremerhaven.

The tiny train station in Lunestedt is overflowing with people, a light rain driving them to take cover under the shelter for the bicycles. It becomes clear that only one bus is in use to shuttle passengers to Bremerhaven and the roundtrip for the bus takes 30 minutes. There is no queue for the bus, when it shows up people just scramble for it.

I start asking around to see if anyone speaks English and happen upon a woman about our age. She explains that it is going to be a long wait but that her boyfriend is coming to pick her up, then taking pity on us, asks if we’d like a ride. Normally, I would hesitate, but she seems like a nice lady and the line for the bus is overwhelming.

Twenty minutes later and the woman’s boyfriend drives up. At first I do a double take, then a triple take. The car is a four dour sedan with a hatchback but there are three other people already in it, the boyfriend and his two friends. The hatchback area is stuffed full of luggage, clothes, and other small items. The boyfriend gets out of the car, kisses his girlfriend, then shakes my hand and takes our suitcase, shoving it on top of the stuff in the back of the car.

I look at my wife. I am sure she is trying to telepathically communicate her uncomfortable feeling but at this point, we’re committed. We stuff ourselves into the car and the music starts. No one in the car is talking, just listening to death metal as we drive through the northern German countryside. My brain was trying to do the math on how to escape should these good Samaritans turn out to have nefarious plans. It, my brain, came to the conclusion to push my wife out of the car then quickly follow.

Thirty minutes later and we’re arriving in Bremerhaven and the first real conversation with us is started. “Do you know where your hotel is?”. “What’s it called? Oh, we know that place”, and five minutes later, there’s the hotel. We get out and I am trying to figure out the proper thing to do. I pull out 30 Euros and hand it to the boyfriend, thank him for driving us and my wife and I breathe a sigh of relief.

Looking back at this experience a couple of years later, I wonder if I would do the same thing today. In one word, probably. We were desperate. Was it the right thing to do? Probably not. But we have a funny story to share with you and our kids. And last but not least, these were actually really nice people who went out of their way to help us, who would have otherwise been stranded in a small town in northern Germany.