There is a lot of attention being paid to the real time retaliation of Elan Gale against a woman who was mad that their flight was delayed. There are now rumors that the woman is dying of cancer and was desperate to spend what she feels is her last Thanksgiving with her family.
I initially read the live tweeting and thought it was somewhat humorous. Then I reached the end. Elan Gale reached a line and then crossed it. Had he left it with the glass of wine and a funny note, that would have been enough. But when the woman responded and he countered, things took a turn. He went from being someone using humor to defuse a situation to someone just making things worse.
The best thing he could have done was just ignore the note from the woman and leave it at that.