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When I checked into my hotel this week I was told that Hilton has moved to “providing the paper in digital format”. I inquired as to what this meant and the person working the check-in desk said, “we are no longer delivering newspapers to rooms”. I then wanted to know what the digital version was, only to be told, “well, you go to usatoday.com”. Thanks. I was thinking that maybe Hilton had worked out an agreement with a paper like the NY Times or the Wall Street Journal to provide a customized digital version.

Now, I cannot find anything on the Hilton website about this policy but the front desk insists that this is a new Hilton policy/program. Does anyone out there have any further information regarding this policy?

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  1. Brian #
    August 1, 2012

    Well I worked for some Hiltons, but about 20 years ago.
    And would often help the bell staff deliver papers.

    I was under the impression that it was up to the individual property as to whether papers were delivered. One would frequently only deliver to those that asked for it or those in the select club of high rollers. Everyone else would get their free copy at the desk in the morning if they wanted.

    • Stephan Segraves #
      August 5, 2012

      Brian,

      What’s strange is that prior to this announcement, I had received a paper every morning at this particular hotel. I am making a trip back tomorrow so I’ll inquire then if it’s a property specific thing or company wide.

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