I have been thinking about the way a business (mainly a web firm) is run. See, the key people in a web design firm aren’t necessarily the sales people, but instead those who actually do the design and programming. I think that these should be the people who throw out input in a meeting with the client. Why? Well when you think about it the designer/programmer is going to be the one who creates the end product. True, not all of them are people persons but then again, they are the ones with the ability to bring up good points about what works, what doesn’t, and what is out of the question. Designers and programmers should actively be involved in the process, not just part of it. Managers need to manage, and not necessarily use their point of view as the end point of a conversation.